Senior Soft Service Executive
Senior Soft Service Executive
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Position: Senior Executive Soft Services Gurgaon
Business: Property and Asset Management Gurgaon
What this job involves
You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping pest control housekeeping facade cleaning housekeeping machines cleaning material cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:
- Taking daily property rounds co-ordinating with the team to close any matters related to cleaning.
- Maintaining daily/monthly reports i.e. DMR and MMR and sharing same with Property Manager and client.
- Schedule weekly vendor meetings to discuss on daily issues if any.
- Maintaining / preparing monthly attendance summary record for salary.
- Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
- Developing and mentoring new and subordinate vendor staff
- Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
- Assisting in preparing and developing the documentation of standard policies and procedures
- Plans schedules inspect and assigns work to subordinate supervisors and/or teams.
- Manage landscaping and gardening.
- Regularly brief all staff regarding their duties designated areas of work and special instructions if any.
- Prepare and implement various checklists at the frequency instructed in the suggested formats.
- Ensure the housekeeping staff is well groomed.
- Monitor that the staff is cleaning as per standards ensuring that the surfaces are maintained to enhance their longevity.
- Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
- Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
Site details:
You will be working on Tata Primanti which is a Residential Site located at Sector 72 Gurgaon Haryana
Site dynamics:
Work Schedule: 6 Days and 1 Weekly Off CL/PL/SL as per company policy.
Site team: Property Manager 18
Reporting:
You will be reporting to the Property Manager.
Sound like you Here is what were looking for:
Being Analytical and Meticulous
You will be building maintaining supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment meeting quality standards for services and evaluation of customer satisfaction).
Qualifications
You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 4 years of work experience in Residential Sites. Effective communication skills and customer-oriented service outlook is non-negotiable.
What we can do for you:
At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.
today
Location:
On-site Gurugram HRScheduled Weekly Hours:
48If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Senior IC
Employment Type
Full-Time
