Customer Adviser
Customer Adviser
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Job Alert
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£ 23859 - 26553
1 Vacancy
Job Description
Job Posting Title
Customer AdviserSalary Band
23859 - 26553
Grade: A1
Job Description
About the Role
Would you like to be part of a team who has won Best Regional Building Society for 7 years running A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment
If so our Customer Adviser role could be the perfect fit for you.
Utilising your outstanding people skills you will be engaging with our customers on a daily basis taking the time to listen and really understand their financial needs and goals.
Every day is different from opening and setting up the tills ready for the working day ahead making customer appointments processing customer transactions at the counter assisting in the opening of savings accounts to cashing up and closing at the end of the day!
But amongst all of the busy day to day duties taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
This role isfull time working 35hoursper week between Monday - Saturday 9am - 5pm. Typically you will work up to 2 Saturdays per month(finishing at 12pm).
About You
Being great with people and building relationships with customers are top of your skills list.
Strong listening skills and the ability to empathise are equally as important.
A natural team player you will enjoy working closely with your branch colleagues ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before and thats OK but the desire to learn and develop new skills will be important to us as you flourish in your new role.
In return well provide you with a tailored 12 week training programme in one of dedicated training hubs development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued respected and celebrated for who they are we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return As well as receiving a competitive annual salary based on above-market pay scales our reward package includes:
Financial
- Corporate bonus scheme (on target 5% up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35 hour weekly contract
- 25 days annual leave bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days holiday
- Above statutory family leave entitlement - 3 months full pay 3 months half pay regardless of gender or route to parenthood
Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Recognising theres no one-size-fits-all approach to recruitment were committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible if there are any ways in which we can provide support or make adjustments we would love to discuss this with you you can contact your Recruiter for this vacancy at
Company:
Newcastle Building SocietyRequired Experience:
Unclear Seniority
Employment Type
Full-Time
