Technical Services Specialist

About LVC: We are the areas leading fire protection and systems integration company established in 1982. We realize that our employees are our strength and only hire highly motivated people who are the best at what they do in our industries. We provide a positive team-oriented work environment and encourage promote and reward team members who share our commitment to quality integrity and service.

About You: We are looking for a Technical Services Specialist who will provide hands-on written remote and in-person technical assistance in security and technology to project managers sales team technicians subcontractors and customers. Technical assistance ranges from troubleshooting field devices to assisting in system programming. Perform installations and commissioning outside of pledged union jurisdictions.

Compensation/Benefits: Annual compensation ranging from $80000 - $90000 depending on qualifications. A full benefits package which includes: Health Dental Vision Disability Insurance Life Insurance Retirement Savings Plan ESOP FSA LegalShield Employee Assistance Program PTO and Holiday pay. Apply and find out why LVC is the right employer for you.

Essential Functions:

• Participate in client meetings and site visits to support solution and proposal development for security and technology systems.
• Provide system design site walks and technical assistance to support the sales teams in security and technology projects.
• Collaborate closely with on-site technicians either remotely or on-site to execute security and technology projects from a programming and technical perspective.
• Develop and design installation documents to effectively communicate the scope of work skillset tools required programming instructions and other execution-related details for technicians and subcontractors in security and technology installations.
• Assemble program and perform quality control tests on security and technology equipment prior to installation.
• Remotely resolve service issues related to security and technology systems.
• Collaborate closely with on-site technicians to effectively address service-related issues in security and technology.
• Patch/update pre-scheduled client systems in the realm of security and technology.
• Provide phone support to clients technicians and subcontractors for security and technology issues.
• Perform remote VPN programming and troubleshooting for security and technology systems.
• Maintain manufacturer certifications in all security and technology products required to support the business.
• Provide technical systems training mentoring and instruction to internal staff and external customers.
• Ability to travel as needed/directed.

Qualifications:

• Ability to obtain LVC line card manufacturer certifications
• Understanding of low voltage system integration (video surveillance intrusion access control data cabling and fire)
• Understanding of network technology integration with low voltage systems
• Familiarity with the National Electric Code (NEC)
• Minimum five years of experience in installing and troubleshooting video surveillance and card access systems
• Technical school degree preferred
• Strong familiarity with industry best practices
• Strong construction background
• Excellent reconciliation logistical logical reasoning and problem-solving skills
• Ability to effectively interpret general technical documentation
• Excellent written and verbal communication skills
• Ability to plan organize and implement projects in a timely manner
• Ability to manage multiple tasks simultaneously
• Strong interpersonal skills; ability to work with diverse groups
• Must be responsible self-motivated personable and well-organized
• Superior customer service skills with internal and external customers
• Proficient in MS Office
• Bluebeam experience preferred

LVC Companies Inc. is an Affirmative Action/Equal Opportunity Employer

Required Experience:

Unclear Seniority