Case Management Team Lead - Children's Services - White River Junction

3 weeks (pro-rated) paid vacation to start & excellent health/dental/vision coverage!

9 paid holidays and 1 week of personal time

Position Purpose:

Ensures coordination and delivery of services to a designated program and caseload of clients. Provides leadership and supervision of direct service staff and is responsible for day-to-day administrative oversight of assigned staff and provision of care to clients. Assists in the establishment and monitoring of services to clients and coordinates the clients individual plan of care. Assures compliance with agency state and federal guidelines.

Principal Responsibilities and Duties:

• Provides a variety of case management services to clients and families to assist them with practical problems (financial medical legal transportation food employment). Refers clients and families to other social service agencies and care providers for assistance and supports them in interactions with these services.
• Provides education and support to clients and their families regarding living with mental health challenges emphasizing increased self -esteem self-determination and independence.
• Develops and coordinates appropriate services for the client consistent with the clients individual plan of care.
• Completes accurate timely and high-quality documentation of all services provided.
• Facilitates and monitors the clients individualized plan of care.
• Provides support to clients and/or their family based on client needs across settings (home community office Telehealth).
• Coordinate and facilitate treatment team and Coordinated Service Plan (CSP) meetings.
• Maintains appropriate communication with other members of the clients treatment team to ensure coordination of care to support positive person-centered treatment outcomes.
• Interview selects trains and supervises direct care staff working with clients.
• Facilitation of weekly individual and group supervision meetings.
• Support the facilitation of weekly team meeting as back up to the Area Manager

Key Knowledge Skills and Abilities to successfully perform this job:

• Strong supervisory and organizational skills as demonstrated by a well-organized team that functions smoothly produces significant results with its clients and encourages staff to grow professionally and personally
• Demonstrated effective case management skills
• Demonstrated ability to develop and maintain excellent working relationships within and outside the agency
• Demonstrated ability to provide feedback for both positive and negative performance and behavior
• Demonstrated ability to effectively interview and select candidates best suited to the position
• Demonstrated ability to effectively resolve workplace conflict
• Ability to deal effectively with personnel challenges that may arise with staff members
• Low employee turnover; high employee morale
• An empowered staff
• Holding employees accountable to agency policies
• Active support of program philosophy
• Active support of Area Manager
• Provision of properly scheduled effective performance evaluations based on employee job descriptions with balanced review of successful and less than successful performance
• Communicating necessary information from upper-level management to staff
• Leadership of team to achieve assigned objective within established functions
• Establishment of open and trusting work environment.
• The ability to help staff maintain a positive perspective on their work
• The ability to set appropriate boundaries with self consumers and others.
• Demonstrated ability to take care of oneself and to stay calm patient and self-confident amidst numerous potentially stressful situations maintaining a sense of humor
• Modeling appropriate attitudes and behavior particularly a positive outlook emotional stability insight and compassion.
• Consistently meet direct service standards as established by the agency
• Demonstrated pursuit of professional growth and development
• Act in accordance with all agency policies and procedures

Relationships:

• Reports to the Area Manager
• Supervises Case Managers and/or Skills Workers
• Coordinates with other supervisors treatment team members both inside and outside the agency with the consumers guardian and identified support system
• Builds and maintains positive relationships with all community partners and agency stakeholders as a key representative of the agency

Qualification Statements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

A bachelors degree in psychology or a related field (strongly preferred) and 3 years of experience in the provision of services to children or adults with mental health challenges or developmental disabilities. Previous leadership and teaching/training experience preferred but not required.

LANGUAGE SKILLS:

Strong written and verbal communication skills. Ability to listen effectively. Ability to read and interpret documents such as: technical procedure manuals or government regulations. Ability to write routine correspondence. Ability to effectively present information and respond to questions from managers clients guardians treatment providers employers outside agency personnel and the general public. Ability to communicate effectively for training.

MATHEMATICAL SKILLS:

Understanding of statistical issues related to research data collection and data reporting.

REASONING ABILITY:

Ability to define problems collect data establish facts and draw valid conclusions.

CERTIFICATES LICENSES REGISTRATIONS:

A valid drivers license and/or the capacity to travel regularly from office to office or to businesses. May be required to transport consumers.

OTHER SKILLS AND ABILITIES:

Ability to work flexible hours.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; walk; sit; talk and hear in a variety of work environments including factories. The employee may occasionally lift and/or move a consumer.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision peripheral vision depth perception and the ability to adjust focus.

Working Conditions and Additional Information:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be on-site at numerous businesses and/or homes with widely varying environments and traveling between them. Employees may be subjected to unpleasant odors and other disagreeable environmental factors particular to specific business and home environments. These cannot be controlled.

The noise level in the work environment will vary significantly.

NOTE:

The above duties or working procedures describe the chief functions of the job. They are not considered a detailed description of every duty of the job. The job description is intended to be dynamic in nature subject to addition or deletion as required by programmatic changes and consumer needs.