Head of Customer Fraud, Operations
Head of Customer Fraud, Operations
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Job Description
Who We Are
At Corebridge Financial we believe action is everything. Thats why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:
- We are stronger as one: We collaborate across the enterprise scale what works and act decisively for our customers and partners.
- We deliver on commitments: We are accountable empower each other and go above and beyond for our stakeholders.
- We learn improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
- We are inclusive: We embrace different perspectives enabling our colleagues to make an impact and bring their whole selves to work.
About The Role
In the role you will be responsible for developing and implementing framework for Fraud assessment in partnership with IT and other stakeholders and train all operational leaders; review annually based on market trends.
Responsibilities
Provide leadership oversight and execution of the Fraud Team in support of Operations strategic goals.
Drive the fraud strategy with a focus on data and technology prevention and detection investigation and response workforce planning and continuous improvement.
Establish a long-term plan to reduce operational costs streamline customer fraud enhance team capabilities and compliance of all regulatory standards.
Investigate cases based on severity and ensure they are handled based on the standard service level agreement.
Identify fraud risk ownership gaps and overlaps requiring resolution to ensure ownership of the priority risks.
Partner with business unit leaders to determine planned actions to fill risk gaps and monitor actions accordingly.
Conduct audit investigations and ensure comprehensive root-cause analysis and reporting; maintain the fraud investigation database and update with related analysis.
Skills and Qualifications
10 years of related experience in Fraud Operations Fraud Risk Mitigation Strategies and Risk Management.
Experience in fraud detection and prevention regulatory compliance technology fluent on fraud detection applications.
Experience working with investigative agencies i.e. Police FBI etc.
Experience working with third-party asset management partnerships to build best fraud practices.
Written and Verbal Communication: Ability to communicate in a structured and crisp manner; can engage senior leadership to get the point across using deductive or top town communication approach.
Strong Analytical Thinking & Problem Solver: Ability to breakdown complex issues into smaller addressable solutions; can take a strategic point of view in formulating actions and solutions.
Project Management: Structured organized and can create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same.
Change Leader: Ability to influence and take stakeholders partners and team along in driving the change; knows how to communicate what to avoid surprises or issues with all partners; a continuous improvement mindset.
Strong People Leader: Sets clear direction to the teams and actionable deliverables; data driven and manages through metrics; strong coach and people developer; ability to assess talent consistently and fairly.
Work Location
If the position is based in one of Corebridge Financials hub offices which is Houston TX Jersey City NJ. or Woodland Hills CA office the role is subject to our hybrid working policy which gives colleagues the benefits of working both in an office and remotely. However we are open to considering full remote candidates outside of these areas.
#LI-SB1#LI-SAFG #LI-Remote
This role is deemed a covered associate under SEC Rule 206(4)-5 17 CFR 275.206(4)-5 Political contributions by certain investment advisers and other federal and state pay-to-play rules. Candidates for the role must not have made any political contributions that under 17 CFR 275.206(4)-5 or other federal or state pay-to-play regulations would disqualify the candidate or Corebridge Financial from conducting Corebridge Financials business or that would otherwise create a conflict of interest for Corebridge Financial. Applicants who are selected to move forward with the application process will be required to disclose all U.S. political contributions they and their household family members have made over the past two years.Why Corebridge
At Corebridge Financial we prioritize the health well-being and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally ensuring that they have the resources and flexibility needed to thrive.
Benefit Offerings Include:
- Health and Wellness: We offer a range of medical dental and vision insurance plans as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options which vary by location. In the U.S. our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1 up to $5000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law governing Plan document(s) and Company policy.
We are an Equal Opportunity Employer
Corebridge Financial is committed to being an equal opportunity employer and we comply with all applicable federal state and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability neurodivergence age veteran status or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation growth and profitability. Through a wide variety of programs and initiatives we invest in each employee seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process please send an email to . Reasonable accommodations will be determined on a case-by-case basis in accordance with applicable federal state and local law.
We will consider for employment qualified applicants with criminal histories consistent with applicable law.
Functional Area:
CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAmerican General Life Insurance CompanyRequired Experience:
Director
Employment Type
Full-Time
