Program Coordinator
Program Coordinator
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-06-2025
Job Description
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- 401(k)
IMMEDIATE SUPERVISOR: Program Manager
POSITION SUMMARY:
The Program Coordinator ensures that standards and guidelines are adhered to and performances are of adequate quality. The position reports to the Director of Operations.
The Program Coordinator ensures that standards and guidelines are adhered to and performances are of adequate quality. The position reports to the Director of Operations.
A Program Coordinators primary responsibility is to oversee and contribute to the LEAD DIRECT SUPPORT PROFESSIONALs Job Description for all sites overseen and to ensure all managers/employees at your sites are completing all their required job duties.
EDUCATION and/or EXPERIENCE:
4 years or more of Previous Program Coordinator or equivalent position experience a must in a developmental disabilities services setting.
- Bachelors degree in a Human Services field (e.g. health care social services education behavioral science or counseling) from a nationally accredited college or university is preferred or a minimum of five years experience in the field of developmental disabilities or mental health; or equivalent combination of education and experience.
QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The ability to communicate effectively with people from various backgrounds and strong interpersonal skills are needed. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Demonstrated capacity to be an appropriate role model including exhibiting mature behavior and making appropriate decisions.
Be able to speak read and write the English language at a level of proficiency to satisfactorily carry out all the essential job duties and functions included in the job description.
Must have the ability to satisfy a background check and comply with the companys drug-free workplace policy.
Must possess a good driving record and show proof of current drivers license and insurance. Must meet requirements to be a company-authorized driver.
Must secure and maintain First Aid and CPR certification HIV/BBP Certification Provide Proof of the Highest Form of Education a current TB Test and Therapeutic Options/CPI Training within 30 days.
Must be able to work a flexible schedule which may include evenings weekends and holidays as needed to meet the needs of program operations and supported individuals.
Have a working knowledge of federal and state regulations governing the facilities and programs for individuals with developmental disabilities.
Ability to speak to groups of staff to articulate clearly and to demonstrate positive enthusiasm toward staff and individuals supported.
Quiet to moderate noise level in the work environment and often required to sit for long periods.
Required to talk hear and have the ability for close vision. Often required to use hands and fingers to handle feel or manipulate keys on a keyboard.
Occasionally required to stand walk reach with arms and hands climb/balance stoop kneel or crouch.
The employee must occasionally lift and/or move up to 50 pounds
ESSENTIAL DUTIES AND FUNCTIONS include the following. Other duties may be assigned.
Documentation and Case Management Records Ensures ongoing implementation and maintenance of all health records systems. Routinely monitors compliance reports and acts as needed to maintain high levels of compliance. Works with the Director of Operations to resolve any equipment connectivity or functionality issues.
Compliance with Policies/Regulations Maintains knowledge of and ensures compliance with internal company policies and external state/federal regulations. Maintains knowledge of supported living services and trends. Communicate and coordinate with the Program Manager / Director of Operations regarding new policies/forms needed or revisions to existing policies/forms.
Leadership/Supervision Provides supervision and direction for House Managers and other administrative staff. Provides indirect supervision for Direct Support Professionals. Takes steps to ensure that quality services occur in alignment with the company mission and values. Schedules prepares agenda and facilitates routine management team meetings. Attends staff meetings. Maintains open lines of communication with employees and welcomes their feedback. Sets goals for the program and for direct reports and ensures accountability such that goals are accomplished. On-call and available to meet the needs of direct reports.
Recruitment/Selection/Retention/Performance Management Participates in recruiting interviewing and hiring of program personnel with the HR Department. Provides routine feedback to employees. Holds employees accountable and actively manages performance issues on time. Completes six-month and annual performance reviews with employees and the HR Department. Carries out and documents investigations within the program related to allegations of abuse neglect and exploitation. Collaborates with Human Resources on employee performance issues suspensions and termination decisions.
Positive Relationships Maintains positive relationships with supported individuals parents guardians families case managers state customers/payors and other customers and community members. Proactively seeks input and feedback from all customers and stakeholders. Ensures customer concerns/complaints are addressed and resolved timely.
Reporting Reviews and/or completes required weekly bi-weekly and monthly reports for accounting and operations (e.g. financial statements staffing hours overtime and payroll reports unpaid items open position reports due dates and authorizations).
Training - Monitors training reports for all personnel within the program to ensure training requirements are completed within designated timelines. Coordinates/collaborates with local training personnel to ensure staff training needs are met and staff are competent and equipped to complete their jobs. Coordinates/provides job-specific training for House Managers and Direct Support Staff in conjunction with the House Managers.
Quality Assurance/State Surveys Ensures the program and employees are prepared for internal and external Quality Assurance Checks. Participates in entrance and exit meetings. Actively interacts with internal and external surveyors during the survey process. Monitors quality assurance metrics. Ensures timely follow-up on any issues identified during internal or external quality assurance audits/surveys. Participates in root cause analysis for systemic issues identified and ensures implementation of systems for sustainable solutions to resolve any quality or compliance issues. Requests assistance as needed from the Management Team to address quality and compliance issues.
Positive Working Environment
Acts with integrity and honesty and in a way that promotes the mission vision and values of the company.
Respect and honor diversity (race religion marital status age sexual orientation color creed national origin and abilities.
Maintain respectful relationships which recognize clients rights as a citizen and promote their dignity well-being personal choice and self-esteem.
Treat all co-workers with respect and in a manner that will promote teamwork productivity and a positive working environment.
Work collaboratively with others to accomplish goals and/or assigned tasks.
Meet expected outcomes or let the supervisor know of any needed direction support or resources to ensure the attainment of expected outcomes.
Maintains regular and consistent attendance and punctuality.
Participate fully positively and productively in team meetings to assist in achieving the desired outcomes of the meeting.
Inform team members of important information that will assist in providing quality support to the department.
Must be willing and able to adapt to changes as needed to effectively meet program needs and the needs of individuals being supported.
Follow & implement ESLs dress code guidelines to provide an appropriate role model and to represent quality services and professionalism.
Act according to the guidelines of the company policies & procedures and the employee handbook. Maintain working knowledge of these documents by reviewing them at least once a year.
Stay calm in challenging situations maintains positive attitude and serves as a role model for individuals served and employees. Conducts themselves in a way that leaves a positive impression with families customers and the community.
Present services in a manner that results in the Company being considered the provider of choice.
Growth & Development
Complete initial training/orientation and on-going in-service training.
Maintains any required certifications if indicated and participates in training to further skills in leadership person-centered planning and positive behavior support.
Sets and achieves performance and development goals through the Annual Performance Review Plan and 6-month review process.
Complete and remain current in First Aid CPR Therapeutic Options Infection Control and Bloodborne Pathogens Food Handlers card and all other required training.
Safety and Health
Maintains a safe working environment follows safe work practices and contributes to overall team safety.
Ensure each individuals living environment is safe well-maintained clean and personalized. Notify the supervisor or appropriate staff of any needed repairs safety hazards or other concerns. Coordinate with the Program Supervisor to ensure follow-up on concerns.
Ensure individuals are free from abuse mistreatment neglect and/or exploitation and complete all required mandated reports along with required documentation. Support and train staff to follow all mandatory reporting requirements.
Provides proper level of staffing to ensure supervision and support of individuals in the home and community.
SUPERVISORY RESPONSIBILITIES:
Provides supervision for all Supported Living program staff which may include DSPs and House Managers. Carries out supervisory responsibilities under the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning budgeting assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Job Type:
Full Time
Experience:
developmental disabilities managerial: 4 years
developmental disabilities: 4 years
Education:
Bachelors OR
4 years experience in a similar management position
License: Drivers License & current car insurance policy.
Compensation:
Hourly Employment
SPECIAL REQUIREMENTS
Adherence to the Ethical Code of Conduct as specified by the professional organization with which you are affiliated.
DISCLAIMER CLAUSE: Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities skills or working conditions associated with a job. They are intended to be an accurate reflection of the Principle requirements of the position of Program Coordinator in this agencys operation.
Compensation: $23.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
It is Excel Supported Livings mission to assist the individuals in our direct care to reach their true potential beyond anyones expectations. Excel Supported Living grew out of a desire to establish a professional agency based in Eastern Washington to support individuals with mental physiological behavioral physical and/or developmental disabilities and want them to be able to live in their own homes. The entire focus of Excel Supported Living is to create individual homes that have an environment built specifically for each of our individuals/residents. Our homes are providing individuals with the ability to make their own choices related to living and interacting with others within their home and their communities.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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