Senior Microsoft Dynamics CRM Consultant
Senior Microsoft Dynamics CRM Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
This position is a hybrid schedule with 80% onsite and 20% of remote.
Location: Towson MD.
Duties and Responsibilities:
- Serves as a subject matter expert (SME) responsible for the overall design architecture and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics as well as their integration with other systems.
- Defines the logical technical and physical architecture for the Microsoft Dynamics CRM solution
- Develops a ready Customer Relationship Management solution in Microsoft Dynamics prioritizing the Department of Economic and Workforce Development.
- Directs the day-to-day administration support maintenance and monitoring of the Microsoft Dynamics CRM solution including customizations and configurations.
- Develops and implements and trains others to develop in Microsoft Dynamics.
- Helps gather and document requirements from non-technical business users.
- Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
- Collaborates with business analysts project managers and other technical staff to understand business requirements and translate them into technical solutions.
- Assist with any data migration tasks to and from the Microsoft Dynamics CRM solution.
- Prototypes and demos recommended solutions for users.
- Integrates Microsoft Dynamics CRM with third-party applications databases and external systems where necessary.
- Provide ongoing technical support and training for end-users.
- Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
- Assist with the project planning scheduling and deployment of the new CRM features.
- 7 years of experience in IT industry
- 3 years of experience as a technical expert in an IT organization
- 3 years of experience developing in Microsoft Dynamics
- Proficiency in Microsoft Dynamics 365 CRM Development and customization
- Experience with Javascript C# .NET and Web Services
- Knowledge of Dynamics 365 APIs and SDKs
- Understanding of Customer Relationship Management solutions
- Experience with SQL database management and data migration techniques
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
- Strong understanding of CRM data modeling workflows and user interface customization
- Familiarity with Microsoft Power Platform (Power BI Power Automate Power Apps)
- Familiarity with Microsoft SharePoint.
Required Experience:
Senior IC
Employment Type
Full Time
