Clerical Support Analyst
Clerical Support Analyst
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1 Vacancy
Job Description
This job is located at 814 Commerce Drive Oak Brook IL 60523
PLS Overview:
Why PLS Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first because our customers are at the center of everything we do and we recognize that its our exceptional team members who go above and beyond every day. The PLS Group headquartered in Chicago is comprised of over 200 financial service centers in 12 states. Through our check cashing stores we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships we believe that our customers use our financial services because they are convenient transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg who serve as Co-Presidents.
Position Overview:
This position will be a strong support role for third party services. This role requires critical thinking problem solving and effective communication skills. The role lends support and works with several other departments. Organizational and self-motivational skills are necessary to maintain & manage the moving parts of internal processes and the third-party agencies. This is a great role for someone who can wear many hats (and wear them well!) is a true people person and is highly organized. The person in this role should have an ownership mindset and demonstrate a passion for satisfaction.
Job Responsibilities:
- The main point of contact for agencies maintaining client service email inbox and coordinating with other colleagues to provide answers and solutions for both internal customers and the agencies
- Process and organize request requests working effectively with other departments and the third-party agencies
- Scheduling and organizing third party conference meetings and proactively preparing meeting materials in advance
- Ensures all service requests are processed efficiently
- Maintain mid-month and monthly wires/invoices to ensure from Third Party Vendors for payment
- Monitor activity with Agency to ensure compliance with company guidelines
- Serving as a liaison between departments and the third-party agencies
- Maintain schedule for audits and ensure audits are completed
- Perform day-to day activities that ensure effective account management of assigned accounts.
- Support the month-end close process to accurately record and report timely all financial transactions
- Perform other duties as assigned
- Follow company policies and procedures
Job Requirements:
- A High School diploma is required
- 0 2 years of bookkeeping or banking experience preferred
- Experience with Microsoft Office products including Excel Word and Access. Ability to work with large volumes of data.
- Strong understanding of reconciliation concepts with a commitment to accuracy and completeness of financial data.
- Ability to plan prioritize and organize a diversified workload to complete assignments
- Research and resolution management
- Consistently demonstrates good judgment strong character and personality ethics and high standards of performance
- Excellent communication skills both verbal and written
- Good interpersonal skills working with internal and external customers
- The ability to work with demanding deadlines
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours
- English/Spanish speaking is a plus
Physical Requirements:
- Must be able to sit and/or stand for long periods of time
- Ability to lift 15 lbs.
Benefits:
Benefits for eligible team members include medical/dental/vision 401(k) vacation opportunities for advancement and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication Customer Focus Integrity and Trust Teamwork Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin disability marital status protected veteran status or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify your Recruiter or a member of our Human Resources team at to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance qualified applicants with criminal histories will be considered for employment
Illinois Pay Band
$19 - $19 USD
Required Experience:
IC
Employment Type
Full Time
