Business Operations Administrator
Business Operations Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
GENERAL SUMMARY:
This role will work closely with the Landauer Business Operations Administrator and the Commercial Operations team to maintain a variety of system integrations and coordinate custom application development. The Landauer Business Operations Administration will be expected to contribute their insight and expertise to support day-to-day sales operations with any eye toward driving more efficiencies. This position reports to the Director of Commercial Operations and is required to build strong cross-functional relationships with Sales Marketing Operations and System Support.
The Landauer Business Operations Administrator works toward common goals of system effectiveness and is responsible for:
DUTIES AND RESPONSIBILITIES
- Renewal Support
- Responsible for the overall renewal process for LANDAUER customers including preparation of the renewal files uploading proper files for execution and troubleshooting error messages to ensure renewals are completed in a timely manner to avoid late delivery of renewal notifications to customers.
- Assist in creating and maintaining thorough up to date standard documentation.
- Working closely with sales teams on renewal exceptions.
- Assist in facilitating status meetings and reports as needed.
- Zendesk Support
- Daily administration including but not limited to; assisting with multiple user setup profiles and roles customization of forms fields views triggers and other business rules.
- Assist in customization of fields forms views business rules workflows email notifications approval processes reports and dashboards.
- Design and run complex reports and dashboards.
- Support new system roll outs as well as all required maintenance and upgrades in addition to recommendations for process improvements.
- Responsible for the overall data quality in Zendesk.
- Assist in troubleshooting and provide solutions for technical issues and escalations.
- Provide new user accounts and manage licenses and permissions.
- Assist in training of new and current users.
- Assist with data imports exports and updates utilizing Zendesk Explore and other tools (Agresso data biweekly).
- Assist in creating and maintaining thorough up to date technical systems documentation.
- Ensure delivery of projects to the defined Best Practice.
- Working closely with business teams on ensure appropriate functionality.
- Assist in facilitating status meetings and reports as needed.
- GPO Support
- Regularly review and update membership rosters and CRMs (Agresso QuickBooks Salesforce) to ensure accuracy.
- Communicate changes to manufacturers in a timely manner.
- Create and maintain membership documents.
- Support new contract launches.
- Oversee onboarding and enrollment of new members.
- Other Administrative Support
- Review and Process Quote Worksheets including UK and urgent matters.
- Process Pricing adjustments.
- Ad hoc projects as needed.
REQUIRED SKILLS
- Database Management Familiar with maintaining online databases such as Microsoft Dynamics etc.
- Computer Skills Extensive Excel experience including formulas lookups and with Windows Word Outlook PowerPoint Adobe Acrobat and Visio.
- Problem solving Capacity to identify problems competently gather and analyze information and independently resolve problems in a timely manner.
- Planning/Organizing Aptitude to prioritize and plan work activities and use time efficiently. Ability to multi-task and switch gears quickly.
- Discretion Ability to maintain client privacy as well as confidentiality in all corporate personnel and administrative matters.
- Adaptability Ability to adapt to changes in the work environment manage competing demands and deal with frequent changes delays or unexpected events.
- Dependability - Reliably at work and on time follows instructions responds to management direction and solicits feedback to improve performance.
- Flexibility Ability to accommodate flexible work hours as needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
