Automotive Service Manager
Automotive Service Manager
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$ 120000 - 200000
1 Vacancy
Job Description
Description of the role:
The Service Manager at Route 128 Honda will be responsible for overseeing daily operations related to the service department. This includes managing and leading a team of service advisors technicians and parts professionals to provide exceptional service to our customers.
Responsibilities:
- Ensure the efficient operation of the service department
- Monitor and improve service processes to maximize customer satisfaction
- Manage the team to achieve service department goals and targets
Description of the role:
Route 128 Honda is seeking a dedicated Service Manager for its Fixed Operations department. As a Service Manager you will be responsible for overseeing the day-to-day operations of the service department ensuring customer satisfaction and driving profitability.Responsibilities:
- Manage all aspects of the service department including scheduling training and performance evaluations.
- Develop and implement service strategies to increase customer loyalty and retention.
- Monitor service department metrics and implement improvements as needed.
- Ensure compliance with company policies and industry regulations.
- Work closely with other departments to achieve overall company goals.
- Handle customer escalations and provide excellent customer service.
- Supervise service advisors and technicians to ensure high-quality workmanship.Requirements:
- 5 years of experience in automotive service management.
- Strong leadership and communication skills.
- Extensive knowledge of automotive systems and repairs.
- Proficiency in Microsoft Office and service department software.
- Ability to work in a fast-paced environment and meet deadlines.
- High school diploma or equivalent; degree in automotive technology or business management preferred.Benefits:
- Competitive salary of $120000 - $200000 per year.
- Health dental and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on products and services.
- Opportunities for career growth and development.About the Company:
Route 128 Honda is a leading automotive dealership located in Reading Massachusetts. We pride ourselves on providing exceptional customer service and a wide selection of new and used vehicles. Our service department is equipped with state-of-the-art facilities and technology to ensure that our customers receive the best care possible.
Required Experience:
Manager
Employment Type
Full-Time
