IT Systems Engineer â Executive Services
IT Systems Engineer â Executive Services
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Job Description
Everly Healths mission is to transform lives with modern diagnostics-driven care and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin Texas Everly Health is the parent company to Everlywell Everly Health Solutions Natalist and Everly Diagnostics. Weve set a new standard of people-focused diagnostic-driven care that puts patients at the center of their own health journey.
Our infrastructure guides the full testing experience with the support of a national clinician network thats composed of hundreds of physicians nurses genetic counselors PharmDs and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industrys biggest problems.
Were looking for a polished service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch high-reliability support for our executive team.
Youll be responsible for ensuring a seamless experience across devices AV systems collaboration tools and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch youll be the local face of ITproactive calm under pressure and committed to operational excellence.
This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace Jamf Okta Zoom) with the finesse required to support C-suite leaders and sensitive environments. Were a mission-driven company operating in a HIPAA-regulated space so attention to detail and discretion are essential.
If youre someone who thrives in both high-stakes environments and everyday tech troubleshootingwho can support a C-suite one moment and automate a workflow the nextwed love to meet you.
What Youll Do:
- Administer and support Google Workspace Zoom Slack and other core SaaS tools including user provisioning and access management.
- Deliver in-person support at our Austin office resolving hardware software and connectivity issues with professionalism and empathy.
- Provide executive-level support ensuring devices meetings travel tech and day-to-day systems are reliable secure and responsive.
- Set up configure and maintain employee laptops (primarily macOS) ensuring compliance through tools like Jamf or similar MDM platforms.
- Support and maintain AV systems and Zoom Rooms for hybrid meetings events and executive communications.
- Manage onboarding and offboarding tasks including equipment provisioning account setup and welcome orientation.
- Triage and resolve IT tickets via help desk systems Slack Zoom and emailprioritizing clarity speed and accountability.
- Collaborate with IT and Security on automation process improvements and internal documentation to enhance the employee tech experience.
- Ensure all support activities comply with HIPAA SOC 2 HITRUST and internal security standards.
What Were Looking For:
- 35 years of experience in IT systems support preferably in a SaaS or fast-paced hybrid environment.
- Strong knowledge of macOS and Apple hardware troubleshooting.
- Experience with Google Workspace Zoom and cloud-based collaboration tools.
- Hands-on experience supporting AV equipment and Zoom Room configurations.
- Familiarity with Jamf or other Apple device management tools.
- Impeccable customer service and communication skillsespecially when working with senior leaders.
- Strong organizational and prioritization abilities; able to work independently with minimal supervision.
- Clear understanding of IT operations within security-conscious environments (HIPAA SOC 2 HITRUST).
Bonus Points For:
- Experience with Okta Auth0 or other identity platforms.
- Familiarity with AWS infrastructure or other cloud admin responsibilities.
- Hands-on knowledge of Jira and Confluence.
- Scripting or automation experience (e.g. Bash Python or AppleScript).
- Exposure to endpoint detection compliance tooling and IT auditing best practices.
Employment Type
Full-Time
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