Personal Lines Customer Service Rep
Personal Lines Customer Service Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Personal Lines Customer Service Rep in the Butler PA area
Responsibilities:
-Provide exceptional customer service by responding promptly to client inquiries addressing concerns and resolving issues related to personal lines insurance policies.
-Assist clients with the management of their insurance policies including policy renewals endorsements cancellations and claims processing.
-Support the sales team by generating quotes conducting needs assessments and recommending appropriate insurance products to clients.
-Maintain accurate and up-to-date client records ensuring all necessary documentation is complete and compliant with regulatory requirements.
-Stay informed about industry trends product offerings and regulatory changes to provide clients with relevant and up-to-date information.
-Educate clients on the features and benefits of various insurance products helping them make informed decisions about their coverage.
-Work closely with other team members to ensure a seamless client experience and support the overall goals of the company.
Requirements:
-Education: High school diploma or equivalent; a bachelors degree in a related field is preferred.
-Previous experience in personal lines insurance or a related field is preferred.
-Licensed insurance Agent - personal lines highly preferred
-Excellent communication and interpersonal skills
-Strong organizational and time management abilities
-Proficient in using insurance management software and Microsoft Office Suite
-Detail-oriented with strong problem-solving skills
-Ability to work independently and as part of a team
Employment Type
Contract
