Guest Service Associate - Front Office
Guest Service Associate - Front Office
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
- Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms visitors
- Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Operational Management
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift smooth professional and friendly check in and check out
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Qualifications :
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience in a similar capacity
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel Word & PowerPoint
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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