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ROLE SUMMARY:
Medical Assistants work collaboratively as an active member of the interdisciplinary team to provide patient centered care across the continuum. They also provide an excellent patient experience high quality outcomes and improved productivity for the team.
SPECIFIC RESPONSIBILITIES:
Participate in daily huddles with patient care team(s)
Prepare patient charts for providers
Review patient registries and identify preventative care due for patient
Assist in preventive care outreach initiatives
Obtain vitals
Assist in obtaining medical records
Perform screening procedures as indicated
Prepare patients for exams and assist providers during exams
Prepare sterile fields
Perform phlebotomy and process specimens
Prepare and administer medications and vaccines including intramuscular and intradermal injections as directed by provider
Serve as a preceptor for new staff
Provide occasional coverage support for other MAHEC ambulatory offices
Assist in administrative duties as needed including handling calls
Participates in process improvement of new and existing workflows
Actively embraces and supports divisional and organizational quality initiatives
Supports pop-up vaccine and testing community events
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Medical Assistant may perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.
Decision Making
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
Interpersonal Skills
Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.
Organizational Values
Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS
COMPUTER
Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications .
Knowledge and experience documenting patient care in an electronic health record.
FOREIGN LANGUAGE
Spanish speaking skills preferred.
SKILLS
Phlebotomy experience for patients of all ages.
PHYSICAL DEMANDS
Light - Moderate energy level: Lift and carry 25 - 35 lbs Push/Pull 50 - 100 lbs (empty bed stretcher etc.)
Frequent (34 - 66% of Workday)
SUPERVISORY RESPONSIBILITIES:
Not applicable.
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:
High school diploma or GED
PREFERRED QUALIFICATIONS:
Associates degree
1 2 years of medical assisting experience in a primary care ambulatory setting
Certification as a Medical Assistant through AAMA AMT NHA NCCT
Experience as a EMT or CNA
Experience working in an Employee Health Record (EHR)
REQUIRED LICENSES:
SCHEDULE:
POSITION COMPENSATION:
At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer. Black Indigenous People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind studies show that women gender diverse and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.
Full-Time