Technical Support Specialist
Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 44500 - 71200
1 Vacancy
Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Department OverviewThis position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency open communication collaboration and customer first mentality.
Job Description
Reporting to a Technical Support Team Lead or Manager Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role is defined by a strong customer first mentality a thorough systematic approach to troubleshooting and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself enjoy getting to the bottom of issues and want to be part of a fast paced challenging environment this opportunity is for YOU!
About the Position
What will you get to do
Learn and maintain a strong understanding of MSI Video products including Video Management System Cameras Servers and Networks.
Research collaborate and troubleshoot MSI products over the phone and digital mediums.
Think outside of the box and come up with creative solutions.
Lead with empathy take complete ownership and show urgency when resolving technical issues.
Concisely document software hardware and network information in a case management system.
Provide an exceptional customer experience while taking incoming calls emails chats and escalations.
Prioritize between tasks including inbound calls existing case management live chats and email requests.
Continuously learn new skills technologies & products keeping up with MSIs pace of innovation.
Responsibilities may also include
Occasional weekend on-call rotation (Saturday / Sunday).
Flexible working hours and shifts.
Essential Skills
Strong problem solving organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
Ability to keep grace under pressure multitask and prioritize based on business needs provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile resourceful learner with strong attention to detail.
Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.
Critical problem solving mindset with the ability to collect relevant data and reviewing basic logs to identify potential root causes.
Ability to replicate problems in a lab environment.
Technical Proficiencies
IP networking: routers firewalls wireless technologies RTP TCP/IP UDP IGMP and Multicasting
Installing configuring and troubleshooting various operating systems software and hardware.
A familiarity with the Onvif profile or other video streaming services is considered an asset.
Target Base Salary Range for this role is $44500 - $71200
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
0-2 years of relevant experience in an IT environment with a Bachelors Degree in Computer Science Engineering or a relevant software/computer related field OR 4-5 years of relevant experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
