Sr. Manager, Global Services Engagement (Remote)
Sr. Manager, Global Services Engagement (Remote)
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Job Description
Overview
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient responsible and integrated supplier base. With 30 years of expertise we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1300 global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information visit
We are currently seeking a Senior Manager of Global Services Engagement. Global Service Engagement has the primary responsibility of positioning scoping and getting our delivery services signed off (SOWs) with our customers and/or partners. They work closely with sales partner success managers and professional services SMEs to achieve this.
They serve as the primary contact for our sales and partner teams on services sales topics and promote JAGGAERs implementation-leading practices.
Principal Responsibilities
Developing maintaining and tracking global services sales processes. Defining hand offs with cross functional teams
Own and build global templates
Managing allocation process of resources globally to the right opportunities
Automating and optimizing processes where possible with a view to increasing transparency across the organization.
Define global ways of working including pipeline management and reporting
Cultivate strong relationships with sales pre-sales partner alliance and PS
Stay abreast of company products and enhancements as well as technology trends in the marketplace
Provide feedback to internal and partner teams on services offerings and how they align to customer requirements
Input into the development of future services offering
Contribute to the internal library of RFP responses as it relates to services delivery
Developing customer/partner facing content to position and sell our services better
Contribute to the team knowledge base and toolsets
Mentor junior members of the team
Proactively maintain and manage services sales forecasts aligned with the sales pipeline
Create visibility for upcoming resource requirements for the PS teams to optimize staffing
- Supporting and supervising estimation and/or scoping of engagements both direct and partner-led
- Mentoring team in actively participating in the sales cycles covering all aspects of JAGGAER services in both Jaggaer-led and/or partner-led projects:
- Provide input into the preparation of RFP responses
- Contribute to the preparation of proposals
- Conduct discovery or scoping sessions to address specific customer implementation requirements
- Work with the Partner Delivery Managers in agreeing on the delivery structure on partner-involved projects
- Scope and develop estimates
- Co-ordinate internally with SMEs product technical consultants and solution architects as needed to construct the customer solution
- Scope author and negotiate SOWs (customer and partner subcontracts)
- Deliver implementation approach overview and presentations regarding JAGGAER delivery methodology value and best practices
- On deal closure own and conduct transition to project teams and set them up for success
Position Requirements
- The individual in this role needs to have a passion for change and the drive to move people in one global direction.
- Leadership skills to deliver at pace can produce what is required while managing obstacles delays competing priorities and resistance to change
- Possess a unique and strong combination of business sales and technical skills to contribute to a high level of engagement with customers prospects sales and product management staff as well as implementation and technology partners
- Proficiency in procurement processes and system delivery is essential
- Background in SAAS implementations delivery and professional services.
- Confidence to put yourselves out there interface with senior stakeholders across different organizations both internally and externally
- Creative and analytical thinker with strong problem-solving skills
- Ability to manage commercial discussions with Customers
- Positive attitude self-starter and strong work ethic
- Contract and negotiation skills are a strong plus
- Excellent presentation and verbal/written communication skills
- Service-oriented with a problem-solving attitude
- Ability to build strong relationships internally and with partners and customers
- Good project coordination skills:
- Multi-tasking
- Prioritization
- Self-motivation
- Ability to travel domestically and internationally up to 40%. Passport required for international travel.
What We Offer:
At JAGGAER we are committed to supporting you and your familys well-being. Your health is a priority and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical dental & vision plans adoption assistance wellness reimbursements generous parental leave 401(k) matching flexible work options unlimited vacation for exempt employees and more!
Our Values:
At JAGGAER our values shape everything we dofrom supporting customers and collaborating with teammates to building products and fostering our culture.
Be Collaborative: Promote mutual respect work productively with others and share responsibility for success.
Be Accountable: Own your actions learn from challenges and stay proactive to achieve results.
Be Adaptable: Embrace change encourage innovation and stay effective through significant transitions.
EEO:
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race ethnicity ancestry religion color national origin sex (including pregnancy childbirth or related medical conditions) marital status caregiver status sexual orientation gender gender identity gender expression transgender status sexual stereotypes age genetic information military or veteran status mental or physical disability or other applicable legally protected characteristics.
ACCESSIBILITY:
JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.
Required Experience:
Exec
Employment Type
Full-Time
