Shift Lead/Key Holder

Gin & Luck

Posted on : 08-06-2025

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1 Vacancy

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Job Location

Nashville, TN - USA

Hourly Salary

$ 18 - 20

Vacancy

1 Vacancy

Posted on : 08-06-2025

Job Description

Position Overview

Shift Leads/Key Holders are responsible for opening/closing and cash handling procedures as well as monitoring all aspects of FOH operations while ensuring the best possible experience for guests.

The Shift Lead/Key Holder reports to the Regional Manager and Bar Manager and is expected to work in tandem with the FOH Staff.

Core Duties & Responsibilities:

Adhere to all Shift Lead/Key Holder best practices

Provide an exceptional guest experience from the moment they walk in the door to the moment they leave

Thoroughly execute opening/closing procedures

Lead Pre-Shift meetings

Monitor bar and kitchen flow in regard to timeliness during business hours assist when and where necessary

EOD Report Execution

Maintain a comprehensive knowledge of our POS operation

Treat all areas of the restaurant with respect; clean and reset to zero when necessary

Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy

Report all guest complaints to management immediately and follow our five steps for navigating guest complaints

Catch up on all internal communication via Slack before your shift

Approach each shift with a positive attitude a willingness to learn and ready to contribute to the teams overall goals

Always check in with any staff working in your respective space on arrival see if you can help with anything before beginning your assigned duties

Complete other duties as assigned by management

Ask for help when you need it; asking for help is a sign of strength not a sign of weakness

Additional Duties & Responsibilities:

Help to promote a safe and clean environment for co-workers and guests; maintain the ABK mantra

Operate as a member of the team helping others and requesting help as needed

Perform any other restaurant duties as requested by management

Assist in training new hires by guiding them through training trails answering their questions providing workflow advice and teaching them G&Ls expectations steps of service steps and standards operating procedures

Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members

Act in a professional manner and represent Close Company / Death & Co / Gin & Luck graciously whether you are in house traveling or at another local establishment

Follow all rules policies procedures and conditions of employment including those outlined in the Employee Handbook

Physical Demands

The physical demands for this position are seeing hearing speaking reaching frequently lifting to 25 pounds occasionally lifting up to 50 pounds sitting standing for 4 to 8 hours bending and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:

1years of proven Shift Lead experience in a reputable establishment

Highest levels of EQ and discretion

Excellent customer service skills with the ability to create a welcoming and friendly atmosphere for customers

Outstanding communication skills with the ability to handle various responsibilities simultaneously

Flexibility in working hours including early mornings evenings weekends and holidays

Patience and adaptability

Self-motivated and a team player

High ethics hard worker and a great sense of humor

Desired Qualifications:

Have 2-3 years of Supervisor experience in a high-volume establishment

Have sufficient skills knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck

Curiosity: We learn and improve through active observation and creative problem solving.

A.B.K.: We anticipate prepare and execute with intention.

Pursuit of Excellence: We will forever be chasing excellence even when we sometimes fail. It is a pursuit without end.

Contagious Joy: When were having fun it emanates out and influences our work and the people around us.

Connection: We build relationships through intuition empathy and transparency

What We Offer:

Gin & Luck strives to create a welcoming nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position starts at $18/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical dental vision 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender identity sexual orientation age religion disability status protected veteran status or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion

Compensation: $18.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Gin & Luck is an acclaimed cocktail-anchored hospitality group best known for its flagship brand Death & Co. Since opening in New York City in 2006/2007 Death & Co has been at the forefront of cocktail culture and has grown into a globally celebrated brand with additional locations in major US markets three award-winning books and countless industry accolades.

At Gin & Luck were expanding into new verticals through bars hotels and brands that all celebrate the craft of hospitality and the people behind it. As an employer we are dedicated to creating opportunities for our team to thrive both personally and professionally. We offer benefits including but not limited to One Fair Wage shareholder opportunities and comprehensive benefits packages for all team members.

What sets us apart is our commitment to our core values:

Curiosity: We learn and improve through active observation and creative problem solving.
Pursuit of Excellence: We will forever be chasing excellenceit is a pursuit without end.
A.B.K.: We anticipate prepare and execute with intention.
Contagious Joy: When were having fun it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition empathy and transparency.

If youre passionate about crafting unforgettable experiences and being part of a team that celebrates creativity and connection wed love to have you on our team. Together well create moments that inspire delight and resonate far beyond the bar.

Not seeing the job youre looking for Reach out to us at with your resume and the role youre interested in! Well be sure to point you in the right direction.

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Gin & Luck

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Shift Lead/Key Holder

Gin & Luck

Job Description

Employment Type

Company Industry

Key Skills

About Company

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