Back Office Cashiering - Administrative Assistant II

Exciting NEW Benefit!

The person hired for this position may be eligible to receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary! Eligibility for this bonus is reserved for candidates entering into the state system for the first time.

Were hiring a customer service oriented individual to be a Customer Service Representative in our Driver Control unit! Use your excellent attention to detail to ensure documents are valid and that cash is handled correctly and data is accurate. Your expert customer services skills will aid you in navigating customer issues and questions. If youre ready to contribute to DOR and access all the benefits of a State employee then this job may be for you!

Primary Duties:

Process Requests -Process applications and payments for fees. Analyze certify and ensure documents are following Colorado Statutes and policies determine the appropriate action for submitted documents and review process and determine documents are complete and accurate.

Cash Handling -Receive and verify payments record information into the DRIVES system analyze documents to determine the correct actions reconcile transactions and payments to the system and deliver monies to the appropriate people.

Scanning and Imaging Documents-Scan documents verify scanned documents for accuracy and review for completeness.

This position reports to the Westgate office.

Class Code & Classification Description:

MINIMUM QUALIFICATIONS:

Experience Only:Two (2) years of relevant experience in General Clerical and/or Call Center work experience.

General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes but is not limited to tasks such as:

• Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.

• Data Entry including: entering information into a program or database (appointments contact information customer records)

• Regular daily work responsibilities utilizing equipment and software used in offices (E-Mail Microsoft Office programs (Word Excel PowerPoint) Google Apps etc.)

• Regular daily work responsibilities utilizing computer systems scanners printers copiers fax machines and other technologies

• Typing professional emails letters reports briefings forms memoranda etc.

• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

In order to be considered for this position your general clerical and/or call center experience must be documented on your application. (Part-time experience will be pro-rated.)

OR

Education and Experience:A combination of related educationin Business Administration Accounting Public Administration Political Science or similar fieldand/or relevant experience inBusiness Administration Accounting Public Administration Political Science or similar fieldequal to two (2) years

Preferred Qualifications:

The ideal candidate will possess the following skills:

• Two plus years working in a complex high volume Call Center.

• Experience working with sensitive information of a confidential nature.

• Career progression in a general clerical and/or customer service position.

• Bi-lingual (Spanish speaking) candidates preferred

Conditions of Employment with theCDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.

As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume Cover letter (Optional if Manager is requesting them)

• List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

• Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online submit application to:

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.