Network Engineer I
Network Engineer I
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1 Vacancy
Job Description
Network Engineer I - Network Engineering
The Network Engineer I is a junior-level engineering (mid-level to advanced-level technician) position responsible for the operation and implementation of the Omni Fiber Network and its customer-facing lab and IT networks. It is typically filled by experienced Field Technical Support IT Desktop or NOC technicians seeking advancement into more engineering-focused roles. This is an up or out developmental position to higher-level roles in the Engineering and Operations organization. The Network Engineer I is expected to make career development progress and advance out of the role within 12-24 months.
This is a full-time hybrid opportunity in Brownsville TX. We cannot provide sponsorship for any candidates at this time.
Qualifications:
- 2 years of experience in an IT or Internet service related technical field (Field/Installation Technician Technical Support IT Support NOC or similar role) or equivalent technical/university/vocational training programs
- Comfortable with working occasional maintenance window activities
- Provide occasional on-call support for escalations off-hours/weekends
- Valid drivers license and reliable transportations.
- Install and configure per MOPs or templates operate and provide basic troubleshooting for service provider and IT routing and switching equipment
- Physical ethernet/fiber/power/rack and cabling practices in a data center professional office or service provider environments
- Accurate execution of common technical support and incident management processes including ticketing method of procedure (MOP) customer support documentation and change management procedures
- Customer service team and speaking skills
- Fluency in English is required.
- Conflict resolution empathy and de-escalation during difficult customer interactions
- Ability and patience to explain and relate technical topics to non-technical people
- An always-helpful positive attitude
- Broadband customer troubleshooting and current or prior technical or field support skills
- Knowledge of TCP/IP and the common applications of the Internet (DNS DHCP HTTP etc.)
- Ability to navigate and guide others through Windows Linux and common Mobile platforms in GUI and CLI to perform network troubleshooting
- Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP NAT Port Forwarding UPnP Firewall and Anti-Virus) and physical cabling
- Familiarity with WiFi technologies including Mesh technologies and troubleshooting common WiFi connectivity and speed issues
- Familiarity with the concepts and implementation of subscriber provisioning for broadband services
- Self-motivated to learn and advance their skills in service provider network engineering technologies and practices.
Preferred Qualifications:
- Any of the following technical certifications:
- Cisco CCENT/CCNA
- Juniper JNCIA/JNCIS
- Nokia NRS-I
- Comptia A/Network/Linux
- Equivalent certifications from any other vendor or networking related field
- Familiarity with internet caching technologies and CDNs
- Familiarity with common service provider level security threats and mitigation methods
- Knowledge of Windows / Linux system administration and common administration tasks
- A working knowledge of programming or scripting languages
- Broadband/Internet Service Provider experience strongly preferred
- Basic fiber optic technology and familiarity with fiber optic best practices
Employment Type
Full-Time
