FCA Recall Specialist
FCA Recall Specialist
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-06-2025
Job Description
Field Canvasser/Recall Specialist
MarketSource Inc. an Allegis Group Company develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive Information Technology Telecommunications and Manufacturing industries in Business-to-Business (B2B) and Retail models.
Founded in 1975 MarketSource Inc. became a subsidiary of Allegis Group Inc. in 2004. Our Companys culture centers on our core values: Open Communication Relationships Serving Others and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity inclusion and exemplary corporate practices.
Summary
The Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls or other Original Equipment Manufacturers (OEM) critical initiatives assigned are completed or cases closed on identified targeted vehicles in their assigned geography.
Essential Job Functions:
Conduct field canvassing door knocks and face-to-face visits at identified addresses to close cases with required documentation
Utilize MarketSource Dashboard to review case assignments and closures
Subject matter expert on assigned initiative(s)
Understand and communicate to the customer any incentives benefits and programs pertaining to initiatives that are available.
Complete upload and record all information to specific requirements in
Utilize mapping and route optimization tools to effectively maximize productivity
Educate consumers on the extreme importance of recall and/or initiative(s)
Overcome hesitancy and resistance from consumers to close cases
Develop relationships and work closely with assigned businesses in designated markets and field team members
Contact or visit other locations as assigned
Conduct investigative work to verify the accuracy of identified outcomes from call reports
Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
Utilize available online resources to identify the location owner and disposition of identified target.
Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
Document results of research in or another database as directed
Required Knowledge Skills and Abilities:
Willingness to adhere to activity and reporting requirements
Proven experience interacting with customers in person via phone call text and email
Effective communication and organization skills
Ability to work independently in the field with limited supervision
Ability to analyze and utilize key information to create territory action plans to achieve business objectives
Ability to make independent decisions in the field positively impacting business objectives
Excellent written verbal and communication skills
Ability and willingness to conduct presentations to both small and large groups of people to a diverse audience including business personnel customers and community leaders
Strong interpersonal skills
Ability to work a non-traditional schedule weekends and evenings
Bilingual desired (English/Spanish)
Job Requirements:
High School Diploma or equivalent
1 years of work experience industry-specific background preferred
Must have reliable transportation to perform essential functions within an assigned geographic area
Valid Drivers License
Additional Job Requirements:
Frequently position self to get in and out of a vehicle
Regularly ascend and descend stairs
Frequently move objects weighing up to twenty pounds
Consistently work in outdoor weather conditions
Founded in 1975 MarketSource Inc. became a subsidiary of Allegis Group Inc. in 2004. Our Companys culture centers on our core values: Open Communication Relationships Serving Others and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity inclusion and exemplary corporate practices.
Summary
The Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls or other Original Equipment Manufacturers (OEM) critical initiatives assigned are completed or cases closed on identified targeted vehicles in their assigned geography.
Essential Job Functions:
Conduct field canvassing door knocks and face-to-face visits at identified addresses to close cases with required documentation
Utilize MarketSource Dashboard to review case assignments and closures
Subject matter expert on assigned initiative(s)
Understand and communicate to the customer any incentives benefits and programs pertaining to initiatives that are available.
Complete upload and record all information to specific requirements in
Utilize mapping and route optimization tools to effectively maximize productivity
Educate consumers on the extreme importance of recall and/or initiative(s)
Overcome hesitancy and resistance from consumers to close cases
Develop relationships and work closely with assigned businesses in designated markets and field team members
Contact or visit other locations as assigned
Conduct investigative work to verify the accuracy of identified outcomes from call reports
Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
Utilize available online resources to identify the location owner and disposition of identified target.
Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
Document results of research in or another database as directed
Required Knowledge Skills and Abilities:
Willingness to adhere to activity and reporting requirements
Proven experience interacting with customers in person via phone call text and email
Effective communication and organization skills
Ability to work independently in the field with limited supervision
Ability to analyze and utilize key information to create territory action plans to achieve business objectives
Ability to make independent decisions in the field positively impacting business objectives
Excellent written verbal and communication skills
Ability and willingness to conduct presentations to both small and large groups of people to a diverse audience including business personnel customers and community leaders
Strong interpersonal skills
Ability to work a non-traditional schedule weekends and evenings
Bilingual desired (English/Spanish)
Job Requirements:
High School Diploma or equivalent
1 years of work experience industry-specific background preferred
Must have reliable transportation to perform essential functions within an assigned geographic area
Valid Drivers License
Additional Job Requirements:
Frequently position self to get in and out of a vehicle
Regularly ascend and descend stairs
Frequently move objects weighing up to twenty pounds
Consistently work in outdoor weather conditions
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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