VIP Support Engineer
VIP Support Engineer
Posted on :
08-06-2025
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1 Vacancy
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Job Description
Role: VIP Support Engineer
Key Attributes:
- Year Of Experience: 2
- Location: Mumbai (Nariman Point BKC)
- Strong Area: Windows MAC IOS Support Software & Hardware Troubleshooting
- (Experience and Qualifications) -BE ME / B Sc-IT MSC IT/ BCA MCA
- Strictly No BA B Com Diploma holders
- Preferred MCSA / M365:MDAA
Job Accountabilities:
- Handson experience on IOS devices (Ipad Iphone Apple TV)
- Experience of supporting VIP Users (Company MD/CEO Board of Directors) including their residence.
- Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups
- Advance knowledge on Windows OS or MAC OS.
- Ready to work on rotational shifts Weekends Public Holidays
- Candidate should be willing to provide Support at VIP residency
- Provide technical L1 L2 & L3 hardware and software support for end users from support staff to top executive management.
- Provide on-call support as required.
- Handling the VIP and escalation calls. Interacting with senior users to understand the requirements.
- Analysing and monitoring the day to day calls and guiding the junior team members accordingly.
- Train and assist with End User training on all systems.
- Perform direct hands-on problem resolution and escalation management for end-user troubles application service interruptions and issues.
- Maintaining and achieving the agreed SLA & SBDs and drive the team for same.
- Maintain trouble ticketing and defect tracking systems and provide procedures and impose process structure methods discipline and standards.
- Create and maintain IT documentation relating to the Service Desk function (like a best practice)
- Make continual improvements to procedures and documentation
- Additional responsibilities as requested by the IT Manager
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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