Parts Technician / Advisor
Parts Technician / Advisor
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Job Description
JJE is a proud subsidiary of Federal Signal Corporation.
Parts Technician / Advisor
Were seeking a Parts Technician who will be responsible for assisting with the daily operations of the Parts department including delivering optimal customer service and parts knowledge to internal (Rentals Sales and Service Departments) and external customers. This position performs a variety of duties including providing price quotations checking inventory for product availability providing delivery dates to customers and verifying prices.
BRANCH: Vaughan Ontario (Langstaff & Dufferin)
WORK ENVIRONMENT: Warehouse Shop Office
EMPLOYMENT TYPE:
- 1 Vacancy
- Full-time
- Permanent
- Monday-Friday Dayshift
TOTAL REWARDS OVERVIEW:
- Base Salary Quarterly Profit Sharing Opportunity
- Group Benefits that are 100% paid for by the Company inclusive of Health Dental Life Disability and Travel coverage
- Vacation & Paid Personal days
- Employer Matching Retirement Savings Plan
- Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization.
- Ability to prioritize and organize workload in a fast-paced environment.
- Basic mathematical skills
- Able to work efficiently as a part of a team as well as independently.
- Detail-oriented individual with a strong work ethic and positive team attitude
- Ability to lift up to 50lbs frequently throughout the workday.
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/ Certification:
- Valid drivers license with a clean drivers abstract
- Must have a forklift license or willing to obtain
Experience:
- 2 years experience in a heavy equipment construction or automotive parts and/or service environment
- Strong computer skills including Microsoft Office and ERP/Inventory Management systems
- Mechanical aptitude or previous exposure to heavy equipment parts
POSITION RESPONSIBILITIES:
- Provide customer service to both internal and external customers to meet their parts needs in alignment with the companys parts protocols and processes
- Receive parts requests from customers in person through the internal Order Confirmation Process by phone or email and respond with a quote or information in a timely manner
- Receive provide and issue purchase orders and receipts of goods
- Research availability of parts either within the facility or from other resources as necessary
- Search part numbers using a computer or standard catalogue
- Mark materials with identifying information to communicate parts allocations to service work orders
- Maintain communication with Shipping/Receiving suppliers and customers to ensure efficiency within the parts department
- Provide and maintain accurate back order reports
- Effectively sell and cross-sell parts referencing active campaigns or promotions
- Complete all applicable inventory work orders POs receipts of goods entry and put stock away
- Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
- Participate in training to remain up to date on products represented by JJE and new/revised protocols
- Process a variety of reports in written and electronic form (e.g. requisitions paperwork reports etc.) to distribute information and/or materials to appropriate parties.
- Assist the Rentals Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
- Other duties as assigned by your Manager
- On-call coverage as required
Our Core People Values: Leadership Customer Excellence Integrity Inspiration Teamwork Innovation and Ambition
If you are looking for a new opportunity then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation please notify Human Resources in advance and we will provide applicable accommodation.
#HPJ
Required Experience:
IC
Employment Type
Full-Time
