Vice President, Client Experience & Innovation
Vice President, Client Experience & Innovation
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Salary Not Disclosed
1 Vacancy
Job Description
Company Details
With over 35 years of proven expertise in the workers compensation industry Key Risk delivers innovative and responsive solutions that provide our clients the freedom to do what they do best. Offering guaranteed cost options to employers nationwide Key Risk focuses on delivering products and services within specialized verticals to reduce workers compensation exposures and deliver industry-leading results.
All products and services are distributed through appointed insurance agents and brokers. Key Risk is a member company of W. R. Berkley Corporation whose insurance company subsidiaries are rated A (Superior) Financial Size Category XV by A.M. Best Company and A (Strong) by S&P.
For further information about Key Risk please visit
The company is an equal opportunity employer.
Responsibilities
The Vice President of Client Experience and Innovation is responsible for leading the strategic direction and execution of risk management enhancing client experience and driving innovation within the organization. This role involves developing and implementing policies procedures and strategies to mitigate risks improve client satisfaction and foster a culture of innovation. The VP will lead a multidisciplinary team of risk engineers and claim executives and collaborate with various departments to support the companys overall objectives.
Key Functions will include but not be limited to:
- Develop and execute the strategy for risk management client experience and innovation aligning with the companys overall goals and objectives.
- Create and implement risk management policies and procedures to identify assess and mitigate risks.
- Design and implement strategies to enhance client satisfaction and loyalty ensuring a seamless and positive experience across all functional areas.
- Foster a company-wide culture of innovation by identifying opportunities for improvement challenging the status quo and supporting cutting-edge ideas and solutions to drive business growth.
- Ensure compliance with all relevant regulations laws and industry standards.
- Lead and mentor a multidisciplinary team fostering a culture of continuous improvement and professional development.
- Work closely with other departments including sales & distribution marketing underwriting claims and operations to ensure cohesive practices across the organization.
- Participate in the senior leadership meetings highlighting functional area impact client experience metrics and innovation initiatives.
- Stay abreast of industry trends and innovations incorporating best practices into the companys framework.
Qualifications
Education Requirement:
- Bachelors degree in Risk Management Business Administration or a related field. Advanced degree preferred.
- Strong analytical and problem-solving skills excellent communication and interpersonal skills and the ability to lead and motivate a team.
- Professional certifications such as Chartered Property Casualty Underwriter (CPCU) Associate in Risk Management (ARM) or similar are highly desirable.
Qualifications:
- Demonstrated ability to lead and inspire a team.
- Ability to develop and execute strategic plans.
- Strong commitment to enhancing client satisfaction.
- Ability to drive and implement innovative solutions.
- Strong collaborative skills to work effectively with various departments
Additional Company Details
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
Chief
Employment Type
Unclear
