Lead Spa Coordinator-Full Time (Flamingo LV)

Lead Spa Receptionist/Attendant:

Job Summary:

Responsible for overseeing the reception and attendant staff linen/product levels of the spa and retail area. Conducts monthly inventory of all retail items and back of the house items. Upholds the SOP service standards for the receptionist and attendant team.

Essential Job Functions:

• Offer the highest level of personalized service while maintaining a positive enthusiastic helpful and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Oversees attendant/receptionist employee relations training product levels service standards and linen running for both male and female spa facilities.
• Works with management to ensure all linen spa and fitness inventory are at proper par levels.
• Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.
• Ensures confidentiality with respect to guest and employee information.
• Assist Spa Attendants and Receptionist with guest experience answering telephones checking in guests making reservations providing tours and maintaining daily cleanliness of facility during operating hours.

Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes; i.e. special events holidays weekends groups etc.

• Acts as a resource between employees and spa manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.
• Takes ownership for Spa Squad group bookings and details
• Handles guests with problems prior to a supervisor intervention
• Maintain knowledge and understanding of treatments/physiological effects/contraindications.
• Maintain spa facility by performing necessary housekeeping duties (picking up towels cups shower & bathroom area vanity area and all surrounding areas).
• Uphold spa decor by maintaining the set-up and cleanliness of the area.
• Give tours and describe the spa facility to all guests entering the facility.
• Provide beverage service to all guests
• Handles guest requests and questions in a calm professional and courteous manner.
• Ensures guests services are started on time and all tickets are closed out properly.
• Communicate and describe in an articulate manner the spa offerings and their benefits
• Comfortable around guests in a state of undress.
• Maintain an understanding of the spa industry and spa philosophy (balance relaxation unity and a healthy lifestyle)
• Understand that as a representative of the Spa they will maintain a healthy fit appearance and a positive attitude.
• Maintain a clean safe stocked and well organized work area
• Assist in all areas of the spa operation as directed by management
• Perform other tasks as assigned by Manager or Supervisor.

Qualifications

• High school diploma or equivalent.
• Two years customer service spa or receptionist experience
• Obtain a valid Heath Card
• Ability to handle multiple tasks simultaneously
• Excellent computer written and verbal communication skills.
• Ability to work in a fast paced environment while maintaining a calm appearance.

Physical Mental & Environmental Demands:

Must be able to lift 25lbs
Must be able to stand up to 8 hours per day Length of time of these tasks may vary

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.