Licensed Field Service Representative - Jackson, MI

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.



Full time

Job Description
Join Americas most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel membership insurance sales and support employees
You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14 million members.
A DAY IN THE LIFE of a Licensed Field Customer Service Representative

The Auto Club Group is seeking a Licensed Field Customer Service Representative who will provide a high level of support to the Insurance Branch office and members by servicing existing insurance accounts.

Perform retention calls process applications renewals amendments resolve customer problems as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting business etc.) and discounts to complete the sale
Take insurance payments (initial installment lapse or reinstatement)
Respond to customers insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance membership and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing members policy and provide efficient processing of customer policies endorsements and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue improve member awareness of products and support local community activities
Fulfill maintain and service insurance policies
Respond to inquiries regarding insurance availability eligibility coverage. Prepare insurance proposals policy changes transfers and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES

Starting hourly wage of $23.00 - $25.50 per hour based on experience

ACG offers excellent and comprehensive benefits packages:

Medical dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO) company paid holidays CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts perks and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Hold a current Property & Casualty Insurance license
Must qualify obtain and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service Insurance and Membership training within 6 months of hire
Education:

High School Diploma or equivalent
Work Experience:

Provide a high level of customer-focused service
Service insurance policies and processing applications renewals and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:

Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g. PPS POS IMS IPM)
Work effectively in a team environment
Work independently with minimal supervision
Exceed member expectations relating to professionalism of demeanor efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read comprehend and communicate clearly and concisely in the work environment and with the public (e.g. explain instructions rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume fast paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Excellent Opportunities to Build a Career Path:

The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

Other Branch positions Field Insurance Sales Agent Travel Agent or
Other Departments such as:
Call Centers (ERS Sales and Service etc.)
Automotive Services
Claims
Underwriting and more
Work Environment

This is an in-office/on-site position. Employees will service ACG members in-person and are based on site in an ACG branch facility.