Customer Support Coordinator
Customer Support Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The Customer Support Coordinator plays a critical role in the growth of Spiceologys Consumer business. We believe in delivering an extraordinary customer experience and this role will serve as the voice of our consumer. With strong momentum in product innovation consumer marketing and public relations our Consumer business is experiencing unprecedented growthand were looking for an exceptional Customer Support Coordinator to help support and sustain that success.
This individual will manage all inbound customer support for our Consumer channel ensuring 100% customer satisfaction. The role reports to the Sr. Manager Client Success Team.
- Schedule: M-F 7am - 4pm PST
- Pay: $17/hr
- Setting: Hybrid Spokane WA
- Benefits: Medical Dental Vision 401k
Responsibilities:
- Manage all inbound Consumer emails phone calls and social media inquiries
- Ensure world-class customer satisfaction and timely issue resolution
- Review online orders daily to identify potential Foodservice opportunities
- Proactively identify internal and external opportunities to improve service
- Collaborate with Spiceologys sales fulfillment and marketing teams to ensure a seamless customer experience
- Prioritize and manage incoming customer requests; document client activity as needed
- Share consumer feedback and trends with internal teams to enhance the customer experience
- Support cross-departmental projects and tasks as directed by the manager
Education & Experience:
- Minimum 2 years of experience in client success customer service or administrative roles
- Excellent organizational and analytical skills
- Proven ability to perform under pressure and meet deadlines
- Outstanding written verbal and presentation communication skills
- Goal-oriented and self-motivated; capable of working independently and collaboratively within a team
Required Experience:
IC
Employment Type
Hourly
