Pre-Legal Collection Specialist
Pre-Legal Collection Specialist
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Job Description
EquipmentShare is Hiring a Pre-Legal Collections Specialist
EquipmentShare is searching for a Pre-Legal Collections Specialist for our corporate office in Columbia MO to support our team as the department continues to grow. Remote is a possibility.
Salary range: $29/hr-$34/hr. Factors including past experience and location may affect final compensation rate.
Job Summary:
The Pre-Legal Collection Specialist plays a critical role in recovering delinquent accounts by serving as a bridge between the collections and legal departments. This position is responsible for managing accounts that have not responded to standard collection efforts and may be candidates for legal escalation.
Supervisory Responsibilities: None
Duties/Responsibilities:
- Communicate with customers regarding accounts receivable and collection matters professionally and promptly.
- Communicate and follow up effectively with customers and branch personnel.
- Resolve customer disputes related to outstanding balances using strong negotiation and persuasive communication skills.
- Conduct risk assessments.
- Coordinate and document payment arrangements with customers.
- Handle a high volume of outgoing collection calls to assigned delinquent accounts.
- Handle incoming calls from customers and internal branches resolving inquiries and payment issues.
- Establish and maintain effective working relationships with internal teams and co-workers.
- Meet individual portfolio departmental and company collection goals.
- Monitor and report on key performance metrics for accounts within their scope of responsibility.
- Provide training and coaching to collectors on strategies and processes for hard-to-collect accounts.
- Maintain accurate and thorough records of customer interactions and collection activities.
- Collaborate with legal and collections teams to support pre-litigation account review and escalation processes.
- Prepare review and queue up demand letters.
- Participate in team meetings and contribute to process improvement initiatives as needed.
- Perform other related duties and special projects as assigned by management.
Required Skills/Abilities:
- Familiarity with equipment rental construction or industrial sectors is required.
- Proficient in MS Office and/or GSuite tools including strong Excel and Google Sheets skills.
- Strong verbal and written communication skills with the ability to interact effectively and professionally across all teams.
- Proven ability to navigate multiple systems and technologies efficiently while maintaining engagement with customers.
- Highly organized with the ability to prioritize tasks manage time effectively and meet deadlines.
- Strong attention to detail and ability to work with accuracy in a fast-paced environment.
- Proactive work ethic demonstrating initiative and a self-directed approach.
- Ability to learn quickly and adapt to changes in systems roles and organizational structure.
- Comfortable working both independently and as part of a collaborative team.
- Demonstrated ability to multitask and manage complex information effectively.
- Flexible and adaptable to the demands of a dynamic work environment.
Education and Experience:
- High School Diploma or equivalent is required; an Associate Degree in accounting or a related field is preferred.
- At least 5 years of experience in Collections required; experience in pre-legal or pre-judgment collections strongly preferred.
Physical Requirements:
- Must be able to sit for prolonged periods at a desk and work on a computer.
Why Were a Better Place to Work:
- Competitive salary.
- Medical Dental and Vision coverage for full-time employees.
- 401(k) and company match.
- Generous paid time off (PTO) plus company paid holidays.
- Stocked break-room and full kitchen chef prepared meals daily at Corporate HQ (breakfast and lunch).
- State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
- Seasonal and year round wellness challenges.
- Company sponsored events (annual family gatherings happy hours and more).
- Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
- Opportunities for career and professional development with conferences events seminars and continued education.
About You
Our mission to change an entire industry is not easily achieved so we only hire people who are inspired by the goal and up for the challenge. In turn our employees have every opportunity to grow with us achieve personal and professional success and enjoy making a tangible difference in an industry thats long been resistant to change.
EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation
protected veteran status disability age or other legally protected status.
Required Experience:
Unclear Seniority
Employment Type
Hourly
