Claim Technical Assistant
Claim Technical Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Chubb is currently seeking a Workers Compensation Claim Technical Assistant for our Central Region. The successful applicant will be providing advanced technical support to our claim examiners for multiple jurisdictions.
Major Duties and Responsibilities:
- Provide technical support requiring critical thinking skills on workers compensation claim files
- Maintain active file diaries to ensure delegated tasks are completed
- Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes
- Accurate and clear documentation of claim activity within file notes
- Complete state required filings with accuracy and in a timely manner
- Communicate with involved parties on claim files on behalf of the claim examiners at times
- Respond timely and appropriately to internal and external customers on claim related issues
- Adhere to state regulations for assigned states
- Collaborate with appropriate resources to timely resolve issues
- Collaborate with peers in region to ensure adequate coverage during vacations or absences.
- When necessary assist with contacts for examiner so that appropriate compensability decisions can be madeTechnical Skills & Competencies
- Superior customer service showcasing verbal written and interpersonal skills
- Aptitude for evaluating analyzing and interpreting information
- Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments
- Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customers expectation
- Ability to work independently and efficiently while performing defined functions
- Basic understanding of the Workers Compensation and claim handling processes
- Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook Word Excel and PowerPoint; Adobe Acrobat; and knowledge of state EDI systems a plus
Experience Education & Requirements
- Prior clerical and technical experience in researching and indexing data are preferred but not required
- Proficiency with Microsoft Office Products
- Experience in a fast paced fluid environment
- Strong communication and telephonic skills
- Knowledge of medical terminology is a plus but not required
- Knowledge of bill processing is a plus but not required
- Knowledge of claim handling is a plus but not required
- College degree in any area of study is preferred but not required
If you do not already have one you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure
Employment Type
Full-Time
