Field Service Digital Processes Manager (3350)

DEUTZ is one of the worlds leading manufacturers of innovative drive systems. Its core competences are the development production distribution and servicing of diesel gas and electric drivetrains for professional applications that is used in construction equipment agricultural machinery material handling equipment stationary equipment commercial vehicles rail vehicles and other applications.

Job Summary

Position Summary

This role bridges the strategic design of IT infrastructure with hands-on support and service technology enablement. The Field Service Digital Manager will lead DEUTZs efforts to digitally enable and transform operations across its Power Center network. This role works closely with operations IT finance and executive leadership to optimize business processes drive technology adoption and deliver integrated scalable solutions that enhance both employee and customer experience.

The ideal candidate brings a blend of service operations knowledge and change leadership to ensure that DEUTZs technology investments deliver measurable business value across frontline and back-office functions.

Essential Duties and Responsibilities

• Develop and lead a roadmap for field service system modernization including technician workflows scheduling job closeout and billing integration
• Partner with cross-functional teams to support standardization across the service business units fostering a culture of process-driven excellence through documentation knowledge sharing and continuous improvement.
• Design scalable processes that support both field and in-shop service models including dispatch inventory job closeout and reporting.
• Ensure interoperability between technician-facing tools and enterprise platforms with collaboration from IT finance HR SCM and CRM systems.
• Analyze document and visualize service (DPC) processes to identify areas for automation and digital enhancement.
• Serve as the liaison in cross-functional IT service ops transformation and leadership to ensure technology aligns with real-world operational needs.
• Translate business requirements into functional specifications and user stories.
• Support the rollout of new applications and processes including training communication and change management to the service team.
• Supports user acceptance testing (UAT) and light configuration within pre-defined limits.
• Monitor post-implementation performance and gather feedback to drive continuous improvement.
• Maintain documentation of processes systems usage and standard operating procedures.
• Ensure alignment of departmental goals with broader digital strategy and IT governance policies.
• Support and provide feedback and suggestions to client- and technician-facing tools to enhance productivity job efficiency and customer experience.
• Track ROI of digital initiatives including administrative time reduction service throughput and technician satisfaction.
• Other Duties as Assigned

Other Attributes

• Analytical and hands-on approach to piloting new tools.
• High sense of ownership urgency and bias for action.
• Strong documentation and process mapping capability.
• Comfortable working in cross-functional teams.
• Proven integrity and professionalism.
• Effective communicator with a proven ability to bridge operational needs and technical solutions across business and IT teams
• Demonstrated ability to define and implement processes that drive productivity and improve customer experience.

Supervisory Responsibility

Individual Contributor

Travel Requirements

Anticipate domestic travel up to 60%

Minimum Requirements

• Bachelors degree in information systems engineering business or related field.
• 5 years of experience in service operations preferably within field-based or distributed service environments.
• Experience supporting integrated systems and contributing to digital transformation projects ideally in industrial or field service settings.

Preferred Requirements

• MBA or Masters in Operations Systems or related field.
• Experience in field service industries such as equipment diesel or powertrain service.
• Familiarity with tools like SAP S/4HANA Salesforce FieldAware ServiceMax or Microsoft Dynamics.
• Experience with IoT automation or AI tools in service environments.
• Ability to influence change and drive cross-functional alignment across multiple business units.
• Strong understanding of ITIL frameworks

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit competence performance and business needs. We do not discriminate on the bases of any status protected under federal state or local law. Applicants will be considered regardless of their race color sex gender identity or expression age religion creed national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local law. In addition to complying with all applicable laws DEUTZ also has a strong corporate commitment to inclusion.