Principal Enterprise Applications SAP CX / C4C Consultant, DTE
Principal Enterprise Applications SAP CX / C4C Consultant, DTE
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Salary Not Disclosed
1 Vacancy
Job Description
As Principal Enterprise consultant you will be a key player in the consulting team that helps discover and define the problem statement evaluates the solution options and makes recommendations. You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Basic Qualifications
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year ofeducation.
- At least 11 years of experience with Information Technology.
- The Position may require travel to the client location.
At least 11years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules SAP C4C
Experience across Electricity (preferred) or Gas or Water Utilities industries North America
Core skills in key process and architectural knowledge in customer service for utilities - Move in Move out Contract accounts fundamental knowledge of other key ISU processes of S/4 ISU
Experience in SAP CRM ISU or S/4 ISU Customer Service / Customer Engagement module
Experience in BRF
Experience of at least 1 end to end lifecycle implementation activities including:
Requirement gathering
Business process design
SAP configuration
RICEFW Functional design
Systems and Integration Testing
Resolving production issues
Strong Client Facing experience great communication and presentations skills
Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data
Project experience with SAP C4C Utilities is preferred
Ability to work with offshore teams and coordinating work delivery between onsite and offshore
Flexible work timings required due to remote working environment including offshore overlaps twice a day
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Staff IC
Employment Type
Full Time
