Client & Community Liaison
Client & Community Liaison
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Job Description
Are you a dynamic outgoing individual with a passion for building meaningful relationships and making a positive impact in your community Always Best Care Utah Countya trusted leader in personal care services is looking for a Client & Community Liaison to join our team!
In this key role you will be responsible for fostering strong relationships within the community driving sales initiatives and providing exceptional client support. If youre a motivated self-starter who thrives in a customer-focused environment we want to hear from you! As an established agency on an exciting growth trajectory we offer dynamic opportunities for you to elevate your career and grow alongside us into the future.
Join us in our mission to provide heartfelt care and unwavering support to those who need it most!
Portrait of a Client & Community Liaison:
Proactive compassionate and resourceful with a passion for building strong relationships
Skilled at connecting with diverse community members and clients
Able to identify new growth opportunities and drive sales initiatives
Excellent communication and organizational skills
Deep understanding of the personal care industry
Comfortable engaging with local organizations and businesses
Committed to advocating for clients needs with empathy and professionalism
Dedicated to providing hands-on support to ensure high levels of client satisfaction
Passionate about improving the lives of others and making a positive impact in the community
Primary Responsibilities:
(75% Marketing outside office 25% in office. Duties can vary week to week based on needs).
Build and maintain strong relationships with clients families and community organizations
Act as a liaison between the agency and local healthcare providers businesses and other key community stakeholders
Drive sales by identifying and pursuing new business opportunities and referrals
Conduct outreach activities to raise awareness of the agencys services within the community
Provide exceptional client support ensuring their needs are met and addressing any concerns or issues
Collaborate with the care team to ensure seamless communication and the highest level of care for clients
Develop and implement strategies for client retention and satisfaction
Maintain up-to-date knowledge of industry trends community resources and competitor services
Represent the agency at local events networking functions and community meetings
Track and report on sales goals client feedback and community engagement efforts
Perform Quality Assurance visits with current clients
Perform Intakes and service agreement setup with new clients at their home
Knowledge and Skills Requirements
Strong Communication Skills: Excellent verbal and written communication skills to effectively engage with clients families community partners and team members
Relationship-Building: Ability to establish and maintain positive relationships with clients community organizations and healthcare providers
Sales and Business Development: Proven ability to drive sales identify new business opportunities and develop strategies for client acquisition and retention
Client Advocacy: Empathy and understanding of client needs with the ability to provide effective support and solutions
Problem-Solving: Strong critical thinking and problem-solving abilities to address client concerns and community challenges
Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment while ensuring attention to detail
Industry Knowledge: Familiarity with personal care services and the healthcare industry including regulations and best practices
Community Engagement: Knowledge of local resources organizations and events to effectively promote the agencys services
Time Management: Ability to effectively manage time and schedule to meet client and business needs
Team Collaboration: Comfortable working as part of a team and coordinating efforts to achieve company goals
Job Type: Part-time
Pay: $20-$24 per hour plus performance bonuses
Schedule:
20 hours per week
- Mon-Fri 10:00am-2:00pm
- Some attendance at marketing events during different times may be required
Education:
High school or equivalent (Required)
Experience:
Marketing: 2 years (Required)
Home & community care: 2 years (Required)
Customer Service: 2 years (Required)
Employment Type
Part-Time
