Associate Service Coordinator - Medical Services (2099)
Associate Service Coordinator - Medical Services (2099)
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Job Description
Objective
To provide & coordinate medical services to ensure highest standards of patient care. Maintain paper-based and electronic information for inpatients in a timely complete and accurate state at all times. Work as an integral part of the team by providing administrative support and acting as liaison between clinicians and Health Information Services.
Principal Accountabilities :
Principal Accountabilities
(A)
Strategic
Implementation of hospitals /medical services vision & philosophy.
Supplement/take charge in case the vertical is on leave/absent etc.
Strategic inputs in her/his vertical & should forward recommendation for continuous improvement in the vertical.
(B)
Operational
Take shorthand type and file patients records.
To help patients to understand the insurance rules and billing practices.
Make sure that people who need immediate care are able to see the doctor without delay.
When there are emergencies that make the doctor late they must tactfully explain the delay to patients who are waiting.
Greeting screening scheduling and directing patients throughout the office
Verifying insurance coverage with patients
Answering and screening telephone calls taking messages providing information checking voice-mails and sending out mail/faxes
Calling and rescheduling patients for missed/no show appointments
Calling patients to remind them of upcoming appointments
Obtaining medical records from referring physicians
Accessing hospital systems to get needed patient records
To help the patients with reimbursement process (document verification physician signature etc)
Performance Parameters
Understanding of the procedures and terms that physicians use.
Maintenance of paper-based health records in complete and accurate manner at all times;
Collection and delivery of records to/from Health Information Services;
Maintenance of accurate and up-to-date log of record movements;
Assistance of identifying doctors responsible for discharge summaries;
Education
Essential: Graduate / Post graduate recognized degree from registered institute. Preferable: Secretarial Course from recognized Institute.
Industry Preference: Hospital/ Healthcare.
Experience
1 4 years of relevant experience in the concerned specialty in a Super/Multi Specialty hospital is desirable.
Knowledge
- Quick Thinking Fast Moving with wide spectrum of knowledge.
- Strong communication skills.
- Conceptual and Analytical skills.
- Computer literacy and hands on PC.
- Excellent written and oral communication skills including English
Required Experience:
IC
Employment Type
Full Time
