Manager of Program Services
Manager of Program Services
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Job Description
Who We Are
At Good Shepherd we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd visit our website at
This opportunity is with our Good Shepherd - Family Centre Reaching Home Bakhita House Services
How You Will Make an Impact
Good Shepherd Centres is currently seeking a Manager of Program Services to oversee the day-to-day operations of several key programs including the Family Centre Reaching Home Overflow Hotel and Bakhita House. Reporting to the Director this leadership role is responsible for driving program success ensuring operational efficiency and supporting the delivery of high-quality person-centered care.
The Manager provides direct supervision to Program Managers supports staff development and plays a key role in coaching performance management recruitment and retention. You will ensure effective communication resolve client or staff concerns in a timely manner and foster a culture aligned with Good Shepherds mission and values. The role also includes participating in external meetings with stakeholders and funders and serving as a backup to the Director when needed.
Key duties include leading and supporting interdisciplinary teams improving quality of care through evidence-based practices developing tools for collaboration and data tracking monitoring budgets and guiding leadership staff across all assigned programs. Flexibility is required including occasional evening or weekend work and participation in an on-call rotation.
This is an opportunity to make a lasting impact on vulnerable communities through strong leadership and a deep commitment to service. If you are a collaborative leader with a passion for social justice and program excellence we encourage you to apply.
What Youll Bring to Our Team
- Degree or diploma in a relevant field from an accredited institution
- Minimum 5 years experience working with individuals experiencing homelessness in a residential or outreach setting including 3-5 years in a leadership role involving staff supervision coaching and performance management. Experience working in an emergency shelter setting is an asset.
- Demonstrated ability to manage complex case strategies creatively solve problems and lead with compassion fairness and the ability to make logical decisions while encompassing empathy
- Proven success managing multiple priorities in fast-paced environments while demonstrating adaptability and resilience
- Strong understanding of homelessness poverty mental health substance use trauma harm reduction and Housing First approaches
- Skilled in applying anti-racist anti-oppressive and culturally competent frameworks in practice
- Experience in program development service evaluation and effective community collaboration
- Excellent verbal and written communication interpersonal organizational and case management skills
- Knowledge of community resources social determinants of health and evidence-informed practices
- Valid drivers license required; access to a vehicle is recommended
- Fluency in a second language is an asset
- Demonstrated understanding of workplace health and safety practices and commitment to the Mission and Values of Good Shepherd Centres
What We Offer
- Competitive compensation and comprehensive benefits including additional pay for on-call responsibilities
- A collaborative mission-driven team working together to support vulnerable individuals and families in our local community
- Ongoing professional development and continuing education support to help you grow in your career
- Employee and Family Assistance Program (EAP) wellness initiatives and resources to support your self-care and mental health
- Staff recognition programs that celebrate your contributions and commitment
- A positive inclusive and empowering workplace culture where your voice matters
Good Shepherd a ministry of the Hospitaller Order of St. John of God is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.
Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations please contact Human Resources at .
Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview
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Required Experience:
Manager
Employment Type
Full-Time
