Assistant Front Office Manager

Interlocken Resort

The Four-Diamond award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley unmatched luxuries and the essence of snow-capped mountain tranquility the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resorts associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Interlocken Resort may be your perfect match.

Omni Hotels & Resorts is seeking an experienced Assistant Front Office Manager for the beautiful Interlocken Hotel.

Located between Denver and Boulder the Omni Interlocken features an award-winning golf course Spa and gorgeous mountain views!

Omni Hotels has been named one of the Best-Led Companies of 2024 by Glassdoor. If you love hospitality creating amazing customer experiences and the structure and benefits

that come from working with a hotel company then you will love working with Omni!

The Assistant Front Office Manager will work closely with the Director of Front Office and Front Office Leaders to oversee all operations relating to the Front Office and Guest Services resulting in high levels of guest satisfaction and associate development.

Salary range for this position (based on experience): $65000/year. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical Dental Vision and other healthcare benefits Paid Maternity Leave 401k and Paid Time Off.

Additional associate benefits offered include golf privileges discounts at the spa and restaurants discounted rates at other Omni properties corporate discounts continued education opportunities and more.

• To ensure Four Diamond standards and consistent levels of guest satisfaction are met and exceeded
• Ensure the front desk duties and daily checklists are complete including and not limited to check in check out credit limit checks telephone duties guest service luggage assistance and service and driver service.
• Continued training and coaching through Moment of Service and monthly meetings
• Communicate with all departments on continuing basis including completing the PM Manager on Duty report
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training maintenance and trouble shooting
• Block/assign applicable arrivals for the following day; i.e. V.I.P.s Select Guests ESPs Special Requests etc.
• Complete financial duties including daily hotel ledger credit card limit report cancellation/deposit reports and ensuring all guests have appropriate payments
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assist with departmental scheduling and monitoring payroll productivity.
• Directly oversee all aspects of Front Office Guest Services and the PBX department.
• Attend meetings as assigned by the Director of Front Office
• Ensure safety and security of hotel through daily hotel walk
• Ensure cleanliness levels are maintained within front drive hotel lobby and all public areas. Communicate to Housekeeping leadership any shortcomings.

• At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
• Must be able to work approximately 40-50 hours per week flexible shifts including weekends and holidays.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
• 4 Diamond Presentation and Customer Service Oriented
• Must pass pre-employment drug screen and motor vehicle background check.
• Outgoing friendly personality
• Valid Drivers License required
• Follow all company policies procedures and report accidents injuries and unsafe work conditions.
• Excellent customer service anticipation of guest needs and problem-solving skills are required.
• Must have strong communication presentation training and organizational skills.
• Maintain a professional business appearance attitude and performance.
• Must be able to work a flexible schedule including weekends and holidays.
• Lift carry and place objects weighing up to 50 lbs. without assistance.
• Move push and pull objects weighing up to 200 lbs. without assistance.
• Ability to sit or stand for long periods of time or for an entire work shift.
• Ability to bend in order to lift heavy items.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.