Field Services Manager Installed Support - Grand Prairie, TX
Field Services Manager Installed Support - Grand Prairie, TX
Posted on :
08-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-06-2025
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Job Description
We are Builders FirstSource Americas largest supplier of building materials value-added components and building services to the professional market. Youll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS we believe building a successful career is not solely defined by a degree. Your experience skills and passion are just as important if not more so. As such we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
PURPOSE
Directs and manages all aspects of field service activities and department staff; including addressing product issues at the customers site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages the schedule for replacement and repair activities ensuring timely replacement and repair of company products at the customers site.
Ensures a strong relationship is developed between the customers and the field repair staff.
Assists field services personnel with resolving complex issues.
Develops monthly productivity and costing reports for management.
Performs quality control process checks and survey customers to ensure high standards and quality of service provided.
Negotiates contracts with third party repair/adjustment services; monitors quality of work.
Implements and ensures all policies and procedures are adhered to.
Manages department to ensure achievement of functional and budget/financial goals.
Manages assigned employees including staff selection and training; planning assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Job Description
We are Builders FirstSource Americas largest supplier of building materials value-added components and building services to the professional market. Youll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS we believe building a successful career is not solely defined by a degree. Your experience skills and passion are just as important if not more so. As such we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
PURPOSE
Directs and manages all aspects of field service activities and department staff; including addressing product issues at the customers site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages the schedule for replacement and repair activities ensuring timely replacement and repair of company products at the customers site.
Ensures a strong relationship is developed between the customers and the field repair staff.
Assists field services personnel with resolving complex issues.
Develops monthly productivity and costing reports for management.
Performs quality control process checks and survey customers to ensure high standards and quality of service provided.
Negotiates contracts with third party repair/adjustment services; monitors quality of work.
Implements and ensures all policies and procedures are adhered to.
Manages department to ensure achievement of functional and budget/financial goals.
Manages assigned employees including staff selection and training; planning assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Additional Qualifications/Responsibilities
MINIMUM REQUIREMENTS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Bachelors degree
Six (6) years installation or related experience
Or equivalent combination of education and experience.
Minimum of one (1) year of lead or supervisory experience required.
Requires knowledge gained through completion of Truss Technician Training Levels I and 2 certifications.
COMPETENCIES
Strong leadership skills
Strong negotiation skills
Valid drivers license
Knowledge of company products production processes and quality standards
Knowledge of company product pricing discount and estimating formulas and guidelines
Strong attention to detail
Ability to supervise and achieve work productivity through others
Strong communications and interpersonal skills
Knowledge of business mathematics
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Frequent travel to customer sites.
Successful innovative and fulfilling careers are built here and your professional development is a high priority. We invest in your future through the latest training tools and technologies. Highly collaborative we work together to solve problems and find better ways to continually grow our business and careers every day. Youll be empowered to try new things gain new experiences and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore all in a friendly people-first environment. Join us to be more do more and build more together at BFS.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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