Job Title: Technology Support Specialist / Helpdesk Analyst
Location: New York City NY
Duration: 12 Months Contract
Role Summary:
The Technology Support Specialists role is to provide computer and software-based technical support systems analysis and administration and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe. Duties include break/fix requests network infrastructure information security procurement vendor management VOIP AV technology and special projects to improve the efficiency of IIE Team Members. Essential Functions
Job Duties:
Setup configure and maintain PC hardware software and peripherals (phones printers etc.) in a multi-vendor (PC/Mac/Chrome) environment.
Assist engineers with providing third level support troubleshooting network and enterprise related issues. Research and recommend changes upgrades and advancements in technologies that support the Helpdesk and business goals.
Develop prepare test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages.
Ensure all support requests are well documented in the IT ticketing system from the creation of the ticket to the successful resolution. Update maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required.
Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365 Okta Box 8x8 etc.
Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms.
Interact professionally with clients exhibiting strong customer service skills.
Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available.
Perform IT Procurement duties to include purchases PO/Invoice Vouchers etc. This involves working directly with vendors monitoring the status of open purchase orders and resolving issues regarding PO to invoice discrepancies returns and quality issues with vendors.
Knowledge skills and abilities here:
CompTIA and/or Microsoft certification required such as A Network MCP etc.
Extensive experience with PC support systems administration inventory management service desk and a variety of other software platforms
Demonstrated experience with AD O365 Wi-Fi VoIP networking fundamentals video conferencing fundamentals A/V (sound) and printing
Minimum 5 years experience with multi-vendor (PC/Mac/Chrome) PC hardware peripherals and mobile devices configuration/deployment/support
Strong customer service analytical and problem-solving skills with the ability to multi-task
Best Regards
Lokesh Vanjarapu
Sr. Technical Recruiter
WELCOME TO IPOLARITY LLC
IPolarity LLC. is a Professional Services firm composed of highly trained professionals with a wide range of experience in various industries. We provide our clients in key industry verticals with focused expertise in IT Solution Application Development Application Maintenance Testing services and Systems Integration. IPolarity LLC integrates expert industry knowledge process and technology frameworks strong partnerships and a reliable work force to provide strategic solutions that generate sustainable results. We are able to leverage our expertise via a flexible delivery model which includes onsite and offsite resources.
Help Desk Analyst
