Customer Care Agent (Remote)

We are looking for someone who is customer oriented to deliver happiness to our customers in Greece & Cyprus (shifts: including evening & night)! Are you enthusiastic Energetic Do you enjoy helping people and providing solutions We are here to end world hunger and generate awesome brand love thus we need someone with your skills to join our -great- cause!

Join our dynamic team as a Customer Care Agent for the Greek and Cypriot market! Take charge of communication with both our end users and partners ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels  live chat incoming calls and email.

Apply if:

• You understand the difference between hungry and HANGRY
• You can meditate even with the most hardcore rock music playing in the background
• You will go straight to the restaurant and deliver the food yourself to our customers if you need to
• The term agent doesnt only mean youre part of the FBI CIA etc.
• Call Center sounds like a Happiest Land Ever Created to you

Qualifications :

• You are problem solving oriented and you have the ability to find the best solution to every customer related issue.
• You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.
• Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.
• Strong understanding of customer expectations with a focus on quality driven support.
• Fluency in Greek and English is a must.
• Computer skills and ability to use office equipment are required.
• Prior experience in customer service will be considered as a plus.
• Bachelors degree will be considered a plus.
• Full-time work 5 days a week including weekends and national holidays.

Additional Information :

• We recognize good work and we want our people to feel appreciated! Thats why we offer an attractive remuneration package for what you bring in!

• We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!

• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us ! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!

• Are you a cappuccino lover Do you desperately want a cookie Our inhouse cafeteria got you covered!

• If you want to stay in shape our in-house gym awaits you fully equipped!

• We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose around the world!

• Saving for the future Weve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today!

Life @efood

At efood we constantly have chances to raise the bar improving innovating and challenging ourselves to grow!
We take ownership of what we do embracing challenges and making things happen!
We move with pace to deliver value fast which keeps us ahead always balancing speed with quality! 
We stay humble  as we grow and dive deep  in situations asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up focusing on whats possible and being the kind of teammate everyone wants on their side!
Were a fast-growing dynamic team where every efooder has the opportunity to shine grow and be part of something exciting.

Hungry enough to join us

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Remote Work :

Yes

Employment Type :

Full-time