Admissions Coordinator - SUD
Admissions Coordinator - SUD
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1 Vacancy
Job Description
The Admission Coordinator responds to all inquiries related to treatment at Discovery Behavioral Health in a professional manner to achieve a commitment to care for all qualified inquiries and providing appropriate referrals for those who are not.
Essential Job Functions
Professional Demeanor:
An Admission Coordinator must possess the ability to maintain a professional demeanor at all times. An Admission Coordinator is generally the first contact with Discovery and must hold to a high standard of communication behavior and attitude when communicating with clients and other professionals.
- Be respectful and courtesy in all verbal written and face-face communications
- Possess the knowledge of program and protocols while exuding confidence of such
- Maintain confidentiality and integrity of staff clients and referrals
An Admission Coordinator must be a team player and exhibit a supportive team approach to all tasks. The coordinator is an integral part of the program team and must always conduct themselves as such.
An Admission Coordinator is required to possess the ability to organize their workspace and work product in a manner that promotes efficiency and order.
- Maintain accurate and up to date record
- Keep referral information up to date and in an accessible location.
- Keep all training information in their Admissions Binder for easy reference
- Possess an active and up to calendar or events and tasks readily available
An Admission Coordinator understands there are key elements in every conversation that lead a caller toward a Commitment to Care.
- Welcome caller in an inviting and receptive manner
- Introduce oneself and initiate a dialog with the caller
- Speak clearly and concisely
- Convey authentic empathy and compassion through words and tone of voice
- Able to communicate effectively the compelling features of the program
- Communicate effectively w/ program directors medical doctors and directors
- Ability to demonstrate active listening skills
- Ability to connect with clients families and referral sources through effective rapport building
- Effectively discern if a caller meets initial criteria (within 2-3 minutes)
- Efficiently refer caller out to network partners if and when they fail to qualify
- Identify and investigate all flags that could disqualify a client
- Knowledge and articulation of program features advantages & benefits
- Speak passionately about the program while controlling the flow and direction of the call
- Ability to end a qualified or unqualified call with client feeling we are serving their highest needs and best interests.
This person will work Tuesday-Saturday 2pm-10pm or Sun 9-7pm Mon 9-7pm Tues 12-10pm Wed 9-7pm
This is a full-time position at our corporate office.
Qualifications :
- High School Diploma required; bachelors degree preferred
- Office etiquette
- Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word Excel PowerPoint)
- Empathy or the ability to tune in to verbal and non-verbal cues as well as have a deep understanding of a clients feelings and emotions
- Persistence and the ability to stay motivated even through rejections or setbacks.
- Business acumen or the ability to understand business problems analyze risks and opportunities make informed decisions and take action that positively impacts your organization.
Not sure if you meet all the qualifications Apply anyway! To provide truly innovative care we need to have a diverse team around us. Thats why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above wed be happy to consider your application.
Additional Information :
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age race color religion sex or national origin.
For more information about our company benefits please visit us at Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives experiences and strives to hire and retain a diverse workforce.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
