Senior Account Executive, Premium Sales & Service (Ontario Reign)
Senior Account Executive, Premium Sales & Service (Ontario Reign)
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Job Description
Company Information
For more than 20 years AEG has played a pivotal role in transforming sports and live entertainment. Annually we host more than 160 million guests promote more than 10000 shows and present more than 22000 events around the world. We are committed to innovation artistry and community and leverage the power of our 300 venues leading sports franchises marquee music brands integrated entertainment districts premier ticketing platform and global sponsorship activations to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart and we strive to build a diverse and inclusive company that reflects the artists athletes and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference then join us in giving the world reason to cheer!
Job Summary
The Senior Account Executive Premium Sales & Service is responsible for customer service retention and cross selling to/for current Ontario Reign Season Ticket Members and prospective new members. This individual will be responsible for the execution of service initiatives for Glass and Premium seats Business Select Memberships Suites and other Premium Spaces in an effort to surpass retention revenue goals. Additionally this individual will focus on selling new Season Ticket Memberships and cross selling Group and Mini Plan tickets with an emphasis on Glass and Premium seating to Inland Empire businesses and families for the Ontario Reign Hockey Club of the American Hockey League (AHL).
Essential Functions
- Responsible for the sale customer service and renewal of assigned Glass and Premium accounts and new prospects with the expectation of exceeding the highest standards in customer service integrity and professionalism. This role will maintain a customer base with the understanding they will be serviced at the high standard expected of all service team members.
- Conduct a high volume of daily service calls. Make a minimum number of touch points per Season Ticket account per year depending upon the profile of each account including phone calls emails texts out of office appointments and arena seat visits. Generate new revenue through up-selling cross-selling and uncovering account referrals. Proactively prospect to generate new business relationships.
- Provide prompt thorough and courteous responses to all inbound customer communication phone calls emails texts etc. Respond to all Season Ticket Member needs such as customer service issues ticket exchange and add-on requests financial billing and other ticketing and team-related questions.
- Utilize CRM system to track and report progress of relationships with all Season Ticket Members as well as to ensure client profiles are always up-to-date. Create manage and analyze all data from ticket sales surveys to improve department efficiency retention rates and customer satisfaction and loyalty.
- Perform game day responsibilities including entertaining clients and prospects as well as working ticket sales booths and tables.
SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY:
The Sr. Account Executive Premium Sales & Service must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skill and abilities:
- Excellent customer service skills
- Outstanding listening written and verbal communication skills
- Quality presentation skills ability to create analyze interpret and present reports and correspondence
- Highly organized resourceful detailed-oriented quick learner with good time management skills
- Ability to professionally communicate and interact with all levels of management and clients
- Proficient with Microsoft Word Excel and Outlook; ability to learn required business systems
- Ability to professionally handle highly sensitive and confidential information
- Knowledge of AXS or other ticket software preferred
Required Qualifications
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 4-6 years related work experience
Payscale: $22.84 commission
Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical dental and vision insurance paid holidays vacation and sick time company paid basic life insurance voluntary life insurance parental leave 401k Plan (with a current employer match of 3%) flexible spending and health savings account options and wellness offerings.
AEG reserves the right to change or modify the employees job description whether orally or in writing at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
#LI-Reign #LI-Onsite
Required Experience:
Senior IC
Employment Type
Full Time
