Insurance Administrator

If you are a current Linnaeus Associate you will need to apply internally. In order to do this please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Insurance Administrator

Location: Northwest Veterinary Specialists

Reporting to: Client Services Team Leader

Job Type: Permanent Part-Time (28 Hours P/W)

Northwest Veterinary Specialists are recruiting for an Insurance Administrator based at their hospital in Runcorn. In this position you have the opportunity to excel and enhance your transferable skills whilst working as part of a friendly and supportive team. The purpose of the role is to provide efficient administration of all insurance claims and insurer queries relating to the claims with a high level of detail as part of the wider client services team. This is a permanent part-time role working 28h per week. Monday Tuesday Wednesday & Friday 10.30am-6pm.

• Processing and submitting all insurance claims via paper claims online portal and Vetenvoy claims via the Practice management system.

• Updating insurance tracker with information regarding claims

• Excellent telephone communication with clients and insurers.

• Resolving insurance company queries and client queries regarding claims.

• Keeping the insurance email inbox up to date and dealing with any matters arising.

• Liaising with the credit controller to send off claims in a timely manner to keep all debt relating to the business to a minimum.

About us

Northwest Veterinary Specialists formerly Northwest Surgeons established in 2003 grew from a family run business to become one of the Northwests leading orthopaedic referral hospitals. Following the introduction of Internal Medicine in 2009 Northwest Veterinary Specialists evolved into a Multi-Discipline Veterinary Hospital.

We are situated in a purpose-built multi-discipline Veterinary Hospital offering 24 hour in-patient care facilities with a qualified clinical team located just off Junction 12 of the M56.
At Northwest Veterinary Specialists we aim to enhance the lives of our patients by providing effective appropriate surgical and medical solutions when specialist input is required.

At Linnaeus we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

We offer:

• 25 days annual leave plus Birthday Day (non-contractual)
• Life assurance 4 x salary
• Pension Scheme 3% employer 5% employee contributions Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E-cars Salary Sacrifice (perm only)
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Refer a Friend
• Pet Insurance Discount
• Discount Platform Benefits Hub
• Associate Assistance Programme
• Eye Care Scheme
• Headspace
• Annual Flu Voucher.

For more information on this role please reach out to our Talent Acquisition Coordinator Sofia on

Salary Value:;

Salary Description: per annum;

We are proud to be Linnaeus part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health the largest veterinary company in the world allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus

-We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-We lead on sustainability and collectively drive positive change for people pets and the planet

-We prioritise your mental health and wellbeing valuing equity diversity and inclusion

-We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role please click the Apply button or for more information or please reach out directly to our Talent Acquisition team at