Business Analyst - Operations
Business Analyst - Operations
Posted on :
07-06-2025
Employer Active
1 Vacancy
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Job Description
myprosperity is a subsidiary of HUB24 Limited (ASX:HUB) a leading provider of integrated platforms technology and data solutions for financial advisers accountants private banks licensees stockbrokers and their 24 delivers innovative product and technology solutions to empower better financial futures together.
Founded in 2011 myprosperity partners with accountants and financial advisers to deliver their clients a tailored solution that integrates with every aspect of their financial world. myprosperity is on a mission to help households live their best financial lives. In a world of financial complexity and friction we have emerged as the leading client portal solution to make it easier for households to collaborate with their advisers and accountants across all aspects of their financial lives.
While weve been around for 12 years we continue to retain a startup culture of innovation. We have a team of passionate and talented individuals working together to solve a big problem. According to CPA Australias The Value of Advice report if more Australians were able to access quality and affordable professional advice we would be saving the Australian economy over $630 billion definitely a problem worth solving.
As a Business Analyst - Operations at myprosperity you will play a critical role in optimising internal operations and supporting scalable growth. You will work cross functionally to analyse workflows identify inefficiencies and implement data-driven improvements that enhance customer experience and operational performance.
Responsibilities:
- Develop and manage continuous improvement activities and programs taking a well-defined and measured approach to recommending changes across the business.
- Lead and manage cross-functional projects from initiation through to delivery including developing and maintaining project plans and resources.
- Analyse and optimise end-to-end operational processes across the business and SaaS lifecycle.
- Collaborate with stakeholders to gather business requirements and translate them into actionable insights project scope or next steps.
- Monitor key SaaS metrics (e.g. churn NPS activation rates) and provide insights to drive strategic decisions.
- Support the development and rollout of new operational initiatives tools or integrations ensuring alignment with business goals.
- Maintain and improve internal documentation process maps and knowledge centres.
- Assist in change management efforts including stakeholder communication and training.
- Conduct post-implementation reviews to assess impact and identify further optimisation opportunities.
- Provide data and insights for executive and board level reporting
- Be the subject matter expert and support all projects involving our CRM across the business.
- Support our sales and growth team by analysing and providing recommendations to streamline and optimise sales processes and operational efficiencies.
Requirements
- Previous experience in business or sales operations role or similar
- Project management experience
- Previous experience in process improvement
- Strong quantitative and qualitative analytical abilities.
- Excellent oral and written communication skills
- Ability to work autonomously or as part of a team
- Strong self-motivation and organisation skills
- Strong problem-solving skills
- Ability to remain calm in fast-paced environments
- Strong interpersonal skills
Benefits and Life at HUB24Learn more about our employee benefitsHERE.
We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you dont feel you fit this role 100% we would still love to hear from you. Tell us what youre interested in - you still might have a skill we didnt realise we needed!
The Recruitment Process:
- Acknowledgement email once your application has been submitted.
- Our Talent team will start reviewing your application if unsuccessful you will be notified.
- If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.
- If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.
- Should you require any accommodations to the recruitment process please contact and one of our team will be in touch.
- Interviews can happen virtually or face to face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.
- Communication of outcomes to successful and unsuccessful candidates and feedback provided.
*As part of our process a police check will be conducted on all successful candidates*. Further details on ourHUB24 Group Recruitment Privacy Collection noticecan be found here.
2024 CircleBackInitiative Employer we commit to respond to every applicant.
We have been nominated and placed on theBOSS Best Places to work list.
Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative.
HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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