Schedule Details:

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Directs and supervises assigned personnel including performing annual performance evaluations scheduling orientation and training.
2. Completes documentation of competency and signs off on new employees probationary period.
3. Conducts and coordinates annual staff competencies as required by CAP
4. Participates in the screening process and evaluation of position applicants.
5. Coordinates scheduling staffing and emergent coverage needs for all campus locations where processors are staffed
6. Is an active participant in the Central Processing management team facilitating the implementation and communication of the department goals.
7. Makes recommendations on employee hires transfers promotions salary changes discipline terminations and similar actions for staff. Resolves grievances personnel problems mentors staff and participates in union disciplinary hearings as applicable within position responsibilities.
8. Makes recommendations for items staff and /or process changes to be included in the budget consideration process. Manages day to day activities to assure financial goals for the laboratory are met.
9. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
10. Provides effective direction guidance and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
11. Encourages and supports diverse views and approaches creating an environment of professionalism respect tolerance civility and acceptance toward all employees patients and visitors.
12. Integrates diversity into departmental objectives such as hiring promotions training vendor selections etc.
13. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
14. Ensures compliance with regulatory agencies such as Joint Commission DPH etc. Develops and maintains procedures necessary to meet regulatory requirements.
15. Ensures that department complies with hospital established policies quality assurance programs safety and infection control policies and procedures.
16. Ensures adequate equipment and supplies for department.
17. Develops and maintains established departmental policies procedures and objectives.
18. Ensures compliance to all health and safety regulations and requirements.
19. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

Minimum of 3 years experience in a clinical laboratory or hospital registration area; familiarity with word processing and medical terminology. MLT (ASCP) preferred. Prior supervisory experience and/or two years of demonstrated leadership within a healthcare or laboratory environment required.

Must have proven interpersonal skills to interact effectively with all levels of staff management and lab clients. Must have solid oral and written communication skills. Must be able to work independently and have the ability to solve clinical laboratory related problems.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies including age-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a hospital lab environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.