Bilingual Spanish Call Center Customer Service Representative
Bilingual Spanish Call Center Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Remote - Bilingual Spanish Call Center Customer Service Representative
$17.00/ Hourly
Paid Training
Equipment Provided
Full-time with Full Benefits
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking
Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks
Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday Wednesday and Friday.
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.
- $17.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package so youll be able to thrive both personally and professionally.
About the Role
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants beneficiaries and enrollees in customer service roles.
- Accurately document enrollment requests status changes complaints and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
- Provide clear complete accurate and objective information based on a full understanding of program requirements.
Requirements
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to establish and maintain effective working relationships with applicants beneficiaries and co-workers.
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge empathy and commitment.
- Ability to work with people of diverse backgrounds.
- High School diploma or GED
- Background and drug screening required.
States that are Not Applicable for this position:
- AK CA HI MA IL MT NY
- Metro Areas: MN- Minneapolis IL NY - NYC
- OR - Portland MD - Montgomery County WA - Seattle Washington DC Met
- Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour.
#Remote44
Required Experience:
Unclear Seniority
Employment Type
Hourly
