Assistant General Manager - Member Experience
Assistant General Manager - Member Experience
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Salary Not Disclosed
1 Vacancy
Job Description
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited hasoperatedwith the central purpose ofbuilding relationships and enriching the livesof our members guests and more than17000 employees. We are the largest owner and operator ofprivate clubs nationwide with150 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style poolsstate-of-the-artracquet facilities fitness centers and much bea part of this incredible and inclusive team atInvited!
The Assistant General Manager Member Experience is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. Reporting to the General Manager this role is accountable for elevating hospitality standards executing high-impact programming that drives engagement retention and profitability and leading a cohesive multi-channel communication strategy. The AGM Member Experience collaborates cross-functionallyparticularly with food & beverage golf racquet and fitness teamsto ensure aligned execution unlock growth opportunities and foster a vibrant member-centric club culture.
What Does a Typical Day Look Like
- Leads the development and execution of the Clubs member experience strategy including onboarding engagement programs and improving retention
- Partners with Member committees to plan and execute compelling member events and experiences that align with club culture and business goals
- Fosters a welcoming and connected community through personalized service proactive communication and magic moment experiences
- Innovates and refine offerings based on evolving member needs feedback and industry trends
- Implements a multi-channel communication strategy to amplify the clubs brand promote offerings and keep members informed and inspired
- Participates in the annual budget planning process; monitor forecasts and drive revenue through member and guest programs
- Build strong interdepartmental collaboration ensuring alignment across all club services and member touchpoints
What Does the Ideal Candidate Look Like
- Experience of 3 5 Years in Hospitality Event Management Marketing Communications Premium Suites or Customer Relations.
- Member-First mindset. High energy outgoing personality and strong communicator.
- Prior experience in leading teams and holding people accountable.
- Experience with creating and implementing strategies that drive revenue club usage and member retention.
- Data and analytical thinker who leads strategy-based initiatives.
- Undergraduate degree preferred. Educational concentration in hospitality management business sports management communications journalism public relations or recreation.
- Advanced knowledge working with Microsoft Office Suite CRM/Salesforce Canva Facebook and Instagram platforms and strong technical literacy with the ability to work in multiple systems.
Compensation Package:Competitive Salary Range; Bonus Potential; Comprehensive Benefits including Medical Dental and Vision; 401k Retirement Plan; Ongoing Training and Development. Join our dynamic team and unlock abundant opportunities for personal and professional growth within the private Club industry!
Have more questions Check out ourInvited Jobswebsiteformore details about ClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks: LinkedInInstagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
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Required Experience:
Director
Employment Type
Full-Time
