Helpdesk Specialist
Helpdesk Specialist
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1 Vacancy
Job Description
Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job; its the Digital family.
Digital Consultants is seeking a Helpdesk Specialist to join our team! As the Helpdesk Specialist you will address service request/problem incidents and initiate follow-up to ensure timely disposition and completion of work. You will track all action items and referrals through resolution and provide an outstanding customer service experience in a variety of circumstances across all organizational levels.
Duties to include:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled. This includes problem recognition research isolation resolution and follow-up steps.
- Supervises operation of help desk and serves as the focal point for customer concerns.
- Provides support to end-users on a variety of issues.
- Identifies researches and resolves technical problems.
- Responds to telephone calls email and personnel requests for technical support.
- Documents tracks and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end-users for either PC server or mainframe applications or hardware.
- Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Must be able to pass a Federal Background check (NACI).
- Minimum 5 years of intensive and progressive experience in the applicable IT specialty field.
- Bachelors degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated and/or in a computer science information system a physical science engineering or a mathematics-intensive discipline.
- Masters Degree (in subjects described above) and 2 years of relevant experience.
- No degree and 7 years of directly applicable experience.
Shift: 6:00 AM - 2:30 PM Monday - Friday
Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability Veterans status or any other protected characteristic.
We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position please send an email to or call . Please provide your contact information and let us know how we can assist you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
