Sales Manager

JOB OVERVIEW:  

Under the general guidance of the Director of Sales the Sales Manager is responsible for driving revenue through proactive business development account management and strategic sales execution. This role focuses on generating new business opportunities nurturing existing client relationships and collaborating with the sales team to achieve and exceed monthly revenue goals. The Sales Manager also plays a key role in preparing and executing action plans qualifying prospective clients and negotiating rates and contracts. Through a results-driven and customer-focused approach this position contributes to overall business growth while maintaining high service standards and client satisfaction. 

YOUR KEY RESPONSIBILITIES:  

• Proactively generate new group and transient business to maximize occupancy and revenue for the 171 room luxury property. 

• Manage a portfolio of top-producing national and international accounts ensuring consistent repeat business and account growth. 

• Solicit negotiate and confirm group business with a focus on driving revenue and maximizing profitability. 

• Identify and qualify new business opportunities through research referrals and various lead sources on a consistent basis. 

• Develop and maintain strong relationships with key decision-makers travel planners corporate buyers and agency partners. 

• Prepare and execute targeted sales action plans to penetrate new markets and grow share within existing ones. 

• Conduct in-person and virtual sales calls site inspections client entertainment and familiarization trips as needed. 

• Prepare detailed proposals and contracts in line with Delanos brand standards and revenue management strategies. 

• Collaborate with Revenue Front Office and Events teams to ensure a seamless guest experience and successful program execution. 

• Maintain deep knowledge of Delanos unique offerings rate structures seasonal packages and brand positioning. 

• Input and maintain accurate records of account activity and lead tracking in the Sales Information Management System. 

• Monitor competitive performance and adjust sales strategies accordingly to maintain a strong market position. 

• Represent Delano Miami Beach at trade shows sales missions industry events and client activations as directed. 

• Prepare and submit weekly monthly and quarterly production and activity reports to the Director of Sales. 

• Support marketing efforts by providing input on promotions collateral and digital campaigns tailored to key segments. 

• Participate in hotel-wide initiatives and cross-departmental meetings to align business goals and guest satisfaction. 

• Provide lateral service and support to other departments as needed to ensure a consistent luxury guest experience. 

• Perform additional duties and special projects as assigned by the Director of Sales or Executive Team. 

• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. 

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS: 

• High School Diploma or equivalent required; Bachelors Degree preferred ideally in Hospitality Business or a related field 

• Minimum of two (2) years of hotel sales experience in a Sales Manager role preferably within an upscale/luxury or lifestyle hotel brand 

• Comprehensive knowledge of sales practices food and beverage operations and guest service etiquette 

• Basic understanding of legal contract language and sales/group/event terms 

• Demonstrated leadership abilities with a track record of embodying company values and fostering a high-energy motivated team culture 

• Intermediate to proficient skills in hotel and office systems including Opera PMS Microsoft Office  and CRM platforms 

• Ability to enter and retrieve data efficiently using hotel systems and/or point-of-sale platforms 

• Comfortable spending extended periods working on a computer or digital platform 

• Possesses a gracious professional and approachable demeanor reflective of a luxury brand 

• Strong multitasking and organizational skills; thrives in fast-paced environments with high attention to detail 

• Ability to work independently and collaboratively while maintaining positive interdepartmental relationships 

• Physically able to stand or walk for extended shifts (up to 8 hours or more) and respond quickly to guest or client needs 

• Must be able to lift twist push pull bend climb and carry objects as needed for site inspections or event prep 

• Excellent verbal and written communication skills; must be fluent in English 

• Willingness to work both indoors and outdoors in varying conditions based on business demand 

• Working knowledge of federal state and local labor and safety laws including equal employment opportunity wage and hour regulations and occupational safety compliance 

• All team members must maintain a neat clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time