Technical Support Specialist
Technical Support Specialist
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Job Description
Reporting to the Rockfon South Technical Director you will be responsible for providing internal and external sustainability and technical support in relation to Rockfon products and solutions in Italy on a day-to-day basis managing and following up on technical complaints carrying out tests lobbying internal and external training . You will be familiar with current legislation on sustainability fire acoustics international standards etc.
These are your responsibilities:
Provide technical support for the entire Rockfon range of tiles grid and design products.
Provide technical support in specifications of large projects and to work together with the sales team.
Provide external and internal technical training including sustainability.
Take part in the development of new products being close to the sales organization.
Manage the process for obtaining certifications and commissioning tests (sustainability fire acoustics etc.).
Keep the technical documentation updated undertake technical reviews of documentation and assist with translation.
Assist with managing technical complaints.
Provide support and training to the organization on sustainability matters EPDs environmental schemes for buildings.
Support new product launches and to follow-up of quality corrective actions.
Internal management of special products (outside the tariff) transfer prices minimum quantity etc.
To attend building sites when deemed necessary.
This is who you are:
At least 2 years of experience in a relevant position.
Technical Engineering /Bachelors Degree in Environmental Science Engineering or Architecture
High degree of knowledge in acoustics sustainability or seismicity
Proficient in Italian and fluent in both spoken and written English
High level in CAD and/or Solidworks
Proficient in Microsoft Office (Excel Word Power Point Outlook)
Familiar with building sites
Interpersonal Skills: Team spirit Customer orientation Ability to work autonomously and independently excellent interpersonal and communicative skills (spoken and written) multitasking dynamism and flexibility.
Location: ROCKWOOL Italia - Milano - office based (Corso Sempione) with limited number of business trips in Italy and Europe.
We offer a competitive comprehensive package including but not limited to: permanent full time contract. Salary levels compared and aligned with market trends; Meal vouchers (10); Flexible working hours; 1 day/week work from home; 20 days holiday 10 additional days leave per year; CCNL health insurance; Corporate welfare program; Paid time off for medical visits (16 hours/year); Training programs and courses that contribute to your personal and professional development; Support from expert colleagues.
Who We Are:
We are the world leader in stone wool solutions. Founded in 1937 in Denmark we transform volcanic rock into safe sustainable products that help people and communities thrive. We are a global company with more than 12000 employees located in 40 countries with 51 manufacturing facilities all focused on one common purpose to release the natural power of stone to enrich modern living.
Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDGs) framework and are actively committed to 11 SDGs including SDG 14 Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.
Diverse and Inclusive Culture. At ROCKWOOL you will experience a friendly team environment.
We want all our people to feel valued respected included and heard. ROCKWOOL is proud to be an Equal Opportunity Employer. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees promote diversity and work against all forms of discrimination among ROCKWOOL employees.
Interested Please apply sending your CV in English.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
