HR Manager

We are looking for a HR Manager to lead the Talent & Culture function and shape a best-in-class employee experience for our onboard crew and operational teams. Reporting to the General Manager the HR Manager will drive strategic HR initiatives to foster a high-performance inclusive and compliant workplace. The role is central in managing end-toend HR operations including crew workforce planning shift scheduling and labour relations all with an unwavering commitment to our luxury standards and guest service excellence.

Strategic Leadership & HR Operations

Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express and Arsenale.

Lead the full spectrum of HR functions: talent acquisition onboarding performance management learning & development compensation & benefits payroll and personnel administration.

Translate business priorities into effective people strategies and operational HR solutions.

Ensure a culture of continuous improvement and alignment with the brands identity and luxury positioning.

Crew Planning & Workforce Scheduling

Lead the planning and roster design for onboard crew ensuring alignment with service requirements legal constraints and the brands operational and quality standards.

Oversee and coordinate the Crew Control team a dedicated function within the HR Department responsible for daily crew allocation and shift management.

Monitor key crew-related KPIs including resource utilization absenteeism shift coverage and compliance with rest periods and working time regulations.

Work closely with the Operations team to ensure service continuity responsiveness to unexpected changes and agility during peak periods.

Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.

Industrial & Union Relations

Maintain structured constructive relationships with trade unions and employee representatives (RSA/RSU RLS) representing the company in all collective and individual labour matters.

Lead negotiations and ensure implementation of collective labour agreements and company-level agreements in line with legal obligations and company values.

Manage individual and collective disputes disciplinary processes and grievance cases with discretion and compliance.

Keep up to date with Italian labour legislation proactively advising management and mitigating legal risks.

People Engagement & Workplace Culture

Promote a culture of well-being engagement and excellence across all departments.

Oversee the onboarding journey to ensure every new team member feels welcomed trained and aligned with brand values.

Support managers in developing positive team dynamics implementing action plans to improve collaboration and service culture.

Deploy initiatives that bring to life the Orient Express values and elevate the onboard and back-office employee experience.

Compensation Benefits & Well-being

Supervise compensation benefits and recognition programs ensuring fairness transparency and market alignment.

Manage payroll processes in coordination with external providers and internal stakeholders. Champion employee well-being designing programs that support physical mental and emotional health.

Budget Management

Co-lead with Finance the planning and monitoring of Employment Costs ensuring alignment with operational budgets and staffing forecasts.

Manage the People & Culture department budget balancing service excellence with cost-effectiveness.

Qualifications :

Masters degree in Human Resources Business Administration or related field.

Minimum 5 years of experience in a senior HR role within luxury hospitality transportation or high-end service environments.

Proven track record in crew planning or complex shift management ideally in railway aviation cruise or luxury travel sectors.

Deep knowledge and hands-on experience in industrial and union relations including collective bargaining and employment law.

Excellent interpersonal and communication skills; fluent in Italian and English (written and spoken).

Entrepreneurial spirit with strong organizational and project management abilities.

Hands-on and strategic able to operate effectively across both day-to-day execution and long-term planning.

Proficiency with HR systems and tools (HRIS ATS scheduling software payroll platforms etc.). 

Additional Information :

• A competitive package (base salary and yearly bonus)
• Medical Insurance integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time