Sr. Strategic Adoption Mgr, Amazon Business

Amazon Business represents an incredible opportunity to serve a vast new market segment and customer base. We are focused on building out a solution that enables business customers to find compare and buy from millions of items across multiple devices and marketplaces.

Since 1994 Amazon has continuously expanded its product selection and innovated on behalf of customers in an ongoing effort to fulfil its stated ambition of being earths most customer-centric company. Since 2015 has started reinventing on behalf of the business customer and is focused on building Amazon Business the largest and most innovative Business-to-Business (B2B) marketplace in the world.

Our business customers include individual professionals small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon retail customers and we are reinventing everything from how we display our selection to how we price and delivery products for customers and throughout the whole of the customer experience on and off-site.

Position Summary

Strategic Adoption Managers (SAM) are responsible for owning & implementing transformation projects for large strategic accounts (businesses with annual revenues $2.5BN and more) to help these customers achieve procurement savings at scale through Amazon Business. If you want to roll up your sleeves and help shape the future of buying for business customers this role could be the one for you!

You will lead large-scale projects to analyze define and implement innovative solutions for our B2B customers. You will also work closely with various internal Amazon teams to relay back customer needs and requirements incl. Sales Product Management Category Management and Amazon Leadership to drive and prioritize solutions for our largest customers. You need to excel at project management being able to coordinate a large number of stakeholders plan organize and manage all phases of a project (e.g. project scoping issue handling risk management escalation management). The ideal candidate enjoys problem solving on behalf of Customers has experience in working closely with senior stakeholders and has a proven track record of meeting and exceeding programme goals and revenue targets. The ideal candidate becomes part of a pan-EU team and speaks English French and Spanish fluently. Possible locations outside of Paris are Munich Berlin Hamburg London Madrid and Milan.

Key job responsibilities
Analyze current purchasing processes for customers and evaluate opportunities for Amazon Business solutions to improve end user experiences reduce costs and accelerate organization performance
Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
Define requirements and scope program for utilizing AB solutions
Oversee programme execution including personnel assignment project scheduling and timely delivery
Provide timely clear and concise and complete communications to customer and Amazon Business Leadership
Assess program risks anticipate challenges and provide escalation management when necessary
Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption
Meet or exceed targets for customer and/or feature spend adoption
Relay market needs and requirements back to internal Amazon teams including Product Management Technical and Category Management teams
Engage with senior customer stakeholders including CPOs CFOs & VPs

A day in the life
A typical day in SAM role begins with a team meeting and checking customer emails. During the day one juggles between managing external and internal expectations. The day involves a lot of strategizing brainstorming and dealing with uncertainties. In the role you would find yourself engaging in the following activities:
1. Interacting with and consulting procurement leads of customer organizations to drive adoption of Amazon Business and implementing change management projects
2. Developing ideas and building innovative solutions along with customers and partner teams
3. Improvising on and setting processes inside the organization for new initiatives
4. Spending time with sales teams to brainstorm and strategize the plan for the sales pipeline
5. Get involved in strategizing and write planning documents for the quarters/year ahead

BA/BS degree
5 Years B2B procurement project management consulting experience
English and French C1 level is required
Knowledge of Procure-to-Pay (eProcurement) system integration and tender processes at large Enterprises
Superior communication skills both oral and written
Proven analytical skills and ability to influence people both internally and externally
Decisive and ability to move with speed to implement ideas
Proven ability to manage projects across multiple stakeholders and deliverables

University degree ideally in a technical or analytical discipline MBA preferred
English French and Spanish C1 level
Active listener and strong communicator
Strong Ownership Bias for Action and a willingness to roll up your sleeves
Expert use MS Office Suite and project management tools
Experience with agile methodologies and/or software project management
Experience with digital transformation projects & change management

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