Senior Consultant, People Change Management, Technology Modernization Program
Senior Consultant, People Change Management, Technology Modernization Program
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
This role is critical in ensuring that our organization effectively navigates change initiatives while maintaining employee engagement and productivity. The ideal candidate will possess a strong understanding of change management principles and practices along with excellent communication and interpersonal skills. The individual will join the Technology Modernization program spanning multiple Technology lines of business.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How youll succeed
Strategic Business Leader Act as a specialized business operations owner business consultant liaison influencer and implementer on various initiatives. Liaise with and leverage partners on projects & initiatives including the development and negotiation of appropriate operational solutions developing business requirements designing processes implementing and maintaining/continually improving operational effectiveness. Initiatives include but are not limited to product & service process/procedures development and support (including back office) service level agreements workforce planning.
Strategic Advisor - Share strategies and tactics; ensure their understanding of business objectives upcoming changes and address systemic operational issues. Implement resulting action plans as appropriate. Document and train on key areas of operational change to the frontline. Manage escalations from the frontline in operational areas. Host key focus groups of employees focused on improving operational effectiveness. Identify deficiencies to develop and implement enhancements/improvements and review for client service and cost improvements on a regular basis. Provide reporting and analytics including managing reporting on frontline mortgage operations.
Relationship & Partner Management - Develop and maintain productive relationships with designated business owners and lines of business peers including but not limited to Process Solutions Frontline Operations & Support Retail Operations and Technology. Work with Mobile Advice leadership and the frontline to determine needs and provide appropriate support. Develop and manage relationships with management/senior management (including business leaders).
Who you are
You can demonstrate 2 years of experience in financial services with an understanding of channels process products technology & operations back office and business controls. You have well-developed project management and strategic business-planning skills with the ability to develop plans/tactics to support strategies & objectives. Previous experience working on people and organizational change management areas. Excellent communication skills and experience building communication plans. Understanding technology platforms and the impacts to processes / procedures / people is an important skill in this role. Having previous experience with large enterprise initiatives in a similar role is required. PowerPoint / Excel and other BI Tooling (Power BI / Tableau are nice to have). Total experience needs to be 10years with at least 5 years of relevant experience.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform decision making. Understands complex issues and concepts related to new and evolving business needs can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.
You are a problem solver. You can demonstrate strong problem solving and decision-making skills: able to analyze situations develop and implement solutions often within narrow time frames and often working with a wide variety of others.
You are a bold and accountable leader.. You have experience coaching employees and driving successful team results.
You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best. Well-developed communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization. Ability to establish productive relationships between various leaders departments and partners across all business groups in the organization.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 33rd FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Behavior Change Change Analysis Change Communications Change Coordination Client Service Communication Detail-Oriented Process Improvements Professional Presentation Relationship Management Strategic Change Teamwork Technological ChangeRequired Experience:
Senior IC
Employment Type
Full-Time
